The cultures we have been socialized into not only play important roles in establishing our identities, but also impact how we convey information, interpret messages in our interactions, and shape our approaches to dealing with conflict. Unpacking our cultures and their impacts, as well as those of others, can help us better understand instances of miscommunication and conflict, and establish practices that help us become better communicators across cultures.
By participating in this two-part workshop co-facilitated with the Center for Restorative Practices and WEIL, staff and faculty will better understand connections between culture, communication styles, and conflict styles, and learn some approaches to enhance communication in their personal and professional lives.
In part one, participants will focus on better understanding their cultures and how they impact their communication and conflict styles. In part two, participants will apply their knowledge of culture, communication, and conflict to analyze case studies of miscommunication and conflict in workplaces, before finally generating some strategies to help in their personal and professional interactions.
In part one and two of the workshop, participants will:
- Learn theories related to how culture shapes how we approach communication and conflict;
- Reflect on their culture and cultural practices and how those influence their communication and conflict styles;
- Analyze examples of miscommunication and conflict in our personal and professional interactions;
- Brainstorm strategies for navigating miscommunication and conflict at Amherst.
Fabio Ayala, Assistant Director of Center for Restorative Practices, Office of Diversity and Inclusion
Suzanne Belleci, Director of the Center for Restorative Practices, Office of Diversity and Inclusion
Raquel Wood, Assistant Director of Inclusive Leadership, Office of Diversity and Inclusion
Wednesday, July 27
|9:00am – 12:00pm||Porter Lounge, Converse Hall|
Wednesday, August 17
|1:00pm - 3:00pm||Porter Lounge, Converse Hall|