To make (or change) an appointment:
Call our front office at 413-542-2354 between 8:30am-4:30pm or email firstname.lastname@example.org (emailing may take longer). Usually a first appointment can be scheduled within 1-2 weeks. After-hours, you can leave a message for our office and we will get back to you the following business day. You can also make an appointment in-person by visiting us at either location. We look forward to hearing from you!
Read more about our services below:
If you are experiencing a mental health crisis, please call us (413-542-2354) or come visit in person. We will see you immediately or as soon as possible. If our office is closed, you will be able to speak with a licensed mental health counselor by phone. If you or someone you know is in immediate danger, call 9-1-1 or ACPD (413-542-2111).
Urgent same-day appointments are available most mornings and afternoons during business hours. Please call ahead to make an appointment and request urgent care. Depending on schedule availability, sessions may last between 20-45 minutes.
Individual counseling provides you with the opportunity to work one-on-one with a counselor. Areas often addressed in counseling include feelings of anxiety or depression, managing stress, coping with difficult relationships, understanding identity, improving self-esteem, recovering from trauma, and improving your social and academic functioning, to name just a few. Our goal is to provide an open, supportive and confidential environment for you to address the issues that are most important to you.
To schedule an individual counseling appointment, call our office at 413-542-2354. The first appointment (called an "intake" session) will last about 50 minutes. Please arrive 10-15 minutes before your first appointment to complete several forms. You and your therapist will discuss your goals and plan for future sessions, if needed.
Single-session treatment is a new service being offered as of Spring 2020. One-time 50-minute appointments are available every day for students who wish to access a counselor the same or next day. Single-session treatment is best for addressing specific issues or problems that are causing immediate concerns or distress. Click to learn more about single-session treatment.
Our Clinical Case Manager serves to help connect students and families to treatment and support resources outside of campus. Referral services include finding a mental health therapist off-campus, locating specialized treatment (e.g. trauma, eating disorders, substance use, etc.), and connecting with resources in one's home community away from campus. Case management also partners with college staff (including the Office of Student Affairs) and treatment providers to promote the success of students either considering a medical leave from the College or returning from a leave. To request a meeting with the Clinical Case Manager, please call our front office.
Evaluation and ongoing management of psychiatric medication is available to all enrolled students and is provided by licensed psychiatry providers. Prescriptions can be filled at a local pharmacy of your choice or through the Health Center in partnership with UMass University Health Services. Any co-pays (costs of a medication that is not paid by the insurance company) depend on your insurance. Either a Counseling Center or Health Center provider must refer students for their first appointment.
Consultation is available to concerned faculty, staff, students, and parents seeking information regarding mental health or for advice in responding to others (e.g. friends, students, children) who might be having mental health difficulties. Vocational consultations are also available to students considering a career as a psychologist or social worker. To schedule a consultation, please call and request an appointment.
Services Not Provided
There are some services that we are occasionally asked about, but do not currently provide. These include counseling for alumnae/i of the College, ADHD or other psychological testing, and intensive care for substance use or eating disorders. Learn more about services not provided.