1) SUPERVISOR: Austin Huot, Associate Director of Conferences & Special Events
2) POSITION SUMMARY
Summer Programs Assistants are an integral part of the summer conference and event operation here at Amherst College, providing daily event support and coordination to 40+ summer programs hosted throughout the months of June, July, and August. As a member of the Conferences & Special Events team, Summer Programs Assistants are expected to demonstrate professionalism and exceptional customer service skills to generate a welcoming environment and experience for our clients and their guests. Summer programs occur seven days a week at Amherst College. Accordingly, this position requires frequent night and weekend shifts. Every effort will be made to provide each student employee with at least one weekend off per month. Hours will vary per week/per day, so only candidates with flexible schedules and the ability to work shifts that may involve early mornings, late evenings, and 30+ hours per week should apply.
Attend regularly scheduled weekly event preparation meetings to review the facilities, services, and schedule associated with each summer program.
Provide event support to Summer Programs clients and events, which include athletic camps, educational and regional conferences, and academic programs.
Provide operational support for check-in and check-out services and procedures.
Monitor, answer, and respond to a College provided department cell phone that is assigned to evening and weekend shifts.
Transport event supplies and equipment required for each summer program, which may include but is not limited to, air conditioners, window fans, linens, tables, chairs, and other portable equipment that may be requested for residence halls and/or event venues.
Conduct pre-event inspections to ensure that facilities and venues are prepared for the client’s arrival and that all requested resources and equipment has been provided.
Provide linen service to summer programs participants, which may include distribution, collection, and replacement.
Document, type, and distribute detailed records of services utilized and/or requested by clients and any issues that they experience during an assigned shift.
Assist with preparing Welcome Packets for each client/summer program.
Install/remove outdoor event and directional signage.
Post and replace weekly room schedules for all classrooms and event spaces.
Reset classrooms and event spaces as needed (straightening tables and chairs).
Provide access to classrooms, event venues, and student storage spaces.
Provide desk coverage to the Summer Programs office.
Act as a guest liaison for all matters concerning maintenance, information, and non-emergency issues that may arise.
Work a rotating schedule of 30 to 40 hours per week that will involve daytime, evening, and weekend hours.
Be familiar and proficient with standard crowd management and emergency procedure practices to ensure the safety of guests. Training will be provided to all hired employees.
Enforce Amherst College policies and procedures.
Perform other duties as assigned by the department of Conferences & Special Events.
4) REQUIRED SKILLS & ABILITIES
Ability to work flexible hours (day and evening) on weekdays and weekends.
Strong written and interpersonal communication skills.
Strong organization skills.
Ability to deliver customer focused services in a professional and constructive manner.
An appreciation for event details.
Ability to ask questions and work independently.
Must wear appropriate footwear and clothing per the uniform guidelines established by the department of Conferences & Special Events.
Must be 18 years of age or older with a valid driver’s license.
5) COMPENSATION: $10 per hour for an estimated 30 to 40 hours per week (hours may be limited prior to June 12th and after July 31st). Additional benefits for the duration of employment include 15 meal passes to the dining hall per week and free overnight housing arrangements provided in a residence hall.
6) EMPLOYMENT DETAILS
START DATE: June 1st to June 8th (based on applicants availability)
END DATE: August 5th to August 10th (based on applicants availability)