Valid for Moodle 2.8. Updated on 5/26/2015.
There are a variety of possible causes for this. The first thing you should do in this situation is to look on the participants page of your course and and see if they are listed. By looking just at individuals with either the student-5C or petitioner-5C roles you should be able to quickly determine if they are in your course.
If the student is listed
It is possible that the student's registration information was just processed and they were added to your course since the last time they tried to access it. If they haven't tried recently, ask them to try again.
The most common reason five-college students listed as being in the course can't access it is that they don't have their Amherst username or password. Normally, usernames are in the form of
(school initial)5(firstname initial)(lastname)
where the school initial is
- u for University of Massachusetts
- s for Smith
- m for Mount Holyoke
- h for Hampshire
A Smith student with the name Mary Doe would have a username s5mdoe. If this username is already in use a variant will be used. This is, however, very rare for five-college students.
The student can reset their password by going to the main Amherst web site and using the Campus Tools menu in the upper right and selecting Change/Manage Password and then following the instructions. This will also supply them with their username.
If the student is not listed
This probably indicates that the student's paperwork has not made it through the system yet. Assuming that they can't afford to wait, it is possible for them to get access before the registration process is complete. On the main Moodle login page, in the Welcome section, there is a link to where they can request temporary access. If they already have an Amherst username and password, even from a different course, there will be a link to ACData where they can add the course. If they don't have a username/password, another link will take them to where they can request one. Once they have a these then they too can use ACData.
Five-college students with temporary access will appear in your participants list with the role of petitioner-5c. Petitioners have the same privileges as registered students. The petitioner role will be changed to the student-5c when the registration has been processed.
Temporary access is just that - temporary. Getting temporary access does NOT register them for the course. Shortly after the end of the add/drop period (enough extra time will be provided for all five-college registrations to be processed) students with petitoner role will be dropped from Moodle site for the course. If a student who thought they were registered for the course is dropped at this time they need to talk with the registrar as this indicates that there was some problem with their registration.