How can I get help?

Valid for Moodle 2.8.  Updated on 5/26/2015.

If you encounter an option or term in Moodle that is unfamiliar, you can find out more about it by using Moodle’s in-line help files. A question mark in a circle  indicates that there is a help file available on that topic. Click the question mark to access more information.

Any time you are in Moodle you will have access to the Need Help? block with links to basic help information.

Need Help Block

This block will usually be located in the upper right, but could be on the left side during some administrative operations. The top link takes you to a form where you can give feedback or report a problem. This form goes to a variety of support groups including IT, the registrar's office and the library. This makes it very useful for reporting problems when you're not sure what the underlying issue is. For instance if a student reports they can't access e-reserves this could be a Moodle problem (IT), a problem with the student's status in the course (registrar) or with the e-reserves (library).

The next link in the block sends you to a very short list of help pages aimed at students. This is followed by two links that take you to either the Instructor Help or Instructor FAQ page. The Help page contains general help on a variety of subjects. The FAQ is a shortened list of the most commonly asked questions and points to the same pages as the instructor help.

In general Moodle is supported by the Academic Technology Services department of the IT department. The best way of contacting them is to use the AskIT system or by calling the help desk. This will create a help desk ticket that will be seen by everyone in ATS. This is more efficient that trying to play phone tag with any particular person in the department.  Calling the general help desk line at X2526 will also cause a help desk to be created.

The main Moodle login has, on the left, links to the student and instructor help pages, plus the instructor FAQ and a link to the AskIT system.

The AskIT system is restricted to individuals with Amherst College accounts.