How can I get help?

Valid for Moodle 2.5.  Updated on 7/22/2013.

If you encounter an option or term in Moodle that is unfamiliar, you can find out more about it by using Moodle’s in-line help files. A question mark in a circle  indicates that there is a help file available on that topic. Click the question mark to access more information.

At any time you are in Moodle you will have access to the Need Help? block with links to basic help information.

This block will usually be located in the upper right, but could be on the left side during some administrative operations. The top link takes you to a form where you can give feedback or report a problem. This form goes to a variety of support groups including IT, the registrar's office and the library. This makes it very useful for reporting problems when you're not sure where the underlying problem is. For instance if a student reports they can't access e-reserves this could be a Moodle problem (IT), a problem with the student's status in the course (registrar) or with the e-reserves (library).

Two links take you to either the FAQ or Instructor Help page.  The FAQ contains questions that the IT department receives with some frequency. The Help page, which is also structured like a FAQ contains general help on a variety of subjects. Everything in the FAQ is contained on the Help page.

In general Moodle is supported by the Academic Technology Services department of the IT department. Request for addtional support, such as for training of either yourself or your students, should be directed to that department. The best way to contact the department would be through the Moodle help line at X5050 during working hours. After hours you can either call the general help desk line at X2526 or use the problem reporting form.