How to Request a Credit Refund or Financial Aid Cash Advance

It is Amherst College policy that a refund for any credit balance created on the student account by off-campus housing, or miscellaneous items can only be requested by the account holder (the student).

If a student has a credit balance BEFORE pending Financial Aid, they may request a refund by sending a message from their Amherst College email account to: studentaccounts@amherst.edu.  

If a student has a credit balance AFTER pending Financial Aid, they may request an advance on their aid by sending a message from their Amherst College email account to: finaid@amherst.edu.

Plan ahead for refunds of credit and aid advances

Payments for credit refunds and advances of aid are processed by the Student Accounts department of the Controller's Office only once a week - and will generally be available 2-3 business days after being submitted to Finexio. Requests for credit refunds and advances of aid must be received by the close of business on Tuesdays. Payments are issued in the student's name via Finexio, either direct deposit or echeck based on the students payment election.

Note that refunds and advances will not be processed until classes in the term have begun. For advances of aid, any outstanding paperwork or electronic procedures (such as entrance interviews, promissory notes, or verification documents) must be completed before funds may be made available.

Examples:

Sample Bill showing a credit balance before pending aid

Sample Bill showing a credit balance after pending aid

 

 

Getting Further Help

A screenshot of an Amherst College digital payment The College continues to partner with a third-party vendor called Finexio/Checkbook.io to send non-Payroll-related payments to you, such as refunds from financial aid or other reimbursements.

Whenever you are scheduled to receive a payment, after the College processes it, you will receive an email from Finexio/Checkbook.io to your Amherst College email address. You will then be prompted to follow a link to a website where you can keep your payment method selection from last semester or update it to a different type. The three available payment types are ACH Direct Deposit, print a check for mobile deposit into your bank account, or mail a check to bring to your bank (please see the screengrabs below).

To verify your payment method, to begin the process of updating your payment method, or to make other changes to your account, please call the Finexio support line at 818-724-8110 ext. 2 or email support@finexio.com.

Electronic Payment Interval

Please note, if you choose or chose an electronic form of payment (e-check or ACH), you should receive the payment three to five business days after the College sends payments for processing to Finexio. 

Physical Check Payment Interval

The timetable for receiving a paper check is dependent upon the United States Postal Service and can take up to two weeks. The payment link you receive from Finexio/Checkbook.io to your email gives you the opportunity to state where you desire a physical check to be mailed (please see the screengrab below).

Regardless of your payment method, you will be able to find out your payment status by visiting the payment portal here: www.finexio.com/status/students-amherst.

Questions to the Finexio team may be made via phone at 818-724-8110 ext. 2 or via email at support@finexio.com.

Questions for the College may be directed to accountspayable@amherst.edu.