Facilities

Service Guide

Submitted by JoAnn M. Lawrence

Accident Investigation
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Design Services
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Pest Control
Air Conditioning/Refrigeration
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Electrical
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Plumbing
Asbestos Abatement
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Elevators
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Pool Vehicle Reservations
Bulletin Boards
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Emergency Maintenance Service
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Public Safety Escort Service
Carpentry Services
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Express Service
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Receiving Shipments
Carpeting
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Fire Extinguishers
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Recycling
Code Compliance Review
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Heating and Ventilation
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Roadrunner
College Drawings
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Keys and Locks  Snow Removal
Cost Estimates
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Moving Services
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Special Services
Custodial Project Services
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Name Plates and Signs
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Traffic Control/Parking
Custodial Services
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Painting
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Trucking Service

Accident Investigation

Campus Police is responsible for the investigation of accidents which occur on College property such as motor vehicle, personal injury, industrial, environmental and property caused by acts of nature. All accidents must be reported to Campus Police immediately.

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Air Conditioning/Refrigeration

The Mechanical Shop provides installation, routine maintenance, and repair of air conditioning and refrigeration units. As a Reimbursable Service the shop will install, repair and maintain specified departmental laboratory refrigeration equipment and special climate control rooms. Service requests for new air conditioning units must be requested through the Service Center. All requests for new air conditioning units will be subject to a feasibility technical review and then forwarded for appropriate approval by the Director of Facilities, Planning and Management.

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Asbestos Abatement

Members of the campus community with concerns about asbestos are encouraged to contact the Environmental Health and Safety Manager. He will make a preliminary site visit and will evaluate the potential hazard, answer questions, and contact, if required, for air and bulk samples by licensed hygienists. If abatement is necessary a licensed contractor will be engaged.

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Bulletin Boards

Bulletin boards are available for the placement of posters, displays, signs and other similar materials. Requests for bulletin boards in academic or administrative areas may be made through the Service Center. Bulletin boards will be installed as a Reimbursable Service. A purchase order is required prior to installation. The College discourages affixing posters, signs, or banners to buildings, trees, lamp posts, or other outdoor structures.

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Carpentry Services

The Building Trades Shop constructs, installs, and provides routine maintenance and repair of furniture, shelving, cabinets, picture frames, and bulletin boards. The Building Trades Shop is also responsible for the maintenance and repair of all masonry structures including concrete steps, porches, walls, and chimneys. In addition the Building Trades Shop provides for the maintenance of all roofs, doors, window, and structures associated with College buildings. Upon request the Building Trades Shop will fabricate and install shelving, and cabinets, benches and other carpentry items as a Reimbursable Service. The Building Trades Shop will provide cost estimates requested through the Service Center.

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Carpeting

The Paint Shop is responsible for repairing frayed or damaged carpet, and furnishing and installing replacement carpet when it is required. Carpet is inspected annually to insure that it is serviceable. For economic reasons carpet will not be replaced until it has reached the end of its service life. All carpet used in College buildings must conform to the Massachusetts Fire Code. The College maintains a stock of five colors of carpet that meets the Massachusetts Fire Code and the College standard for cleaning and durability. Carpet will be provided from this stock. Requests to change a floor surface from any other material to carpet will be reviewed on an individual basis by the Director. Carpet cleaning is scheduled as part of the Special Services work plan. All questions or requests concerning carpeting should be directed to the Service Center.

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Code Compliance Review

Members of the campus community who have concerns about building safety or code issues are encouraged to contact the Service Center. The Service Center will arrange for a response to your questions and selection of color may be available. The College provides a color chart from which all paint selections are made. The Facilities Department must review all color selections.

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College Drawings

Drawings of College facilities and utilities are maintained on file in the Design and Construction Department. Anyone needing to review drawings or to make copies should contact the Service Center. Requests for up to ten sheets will be provided at no charge. Please allow one week for processing.

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Cost Estimates

Cost estimates for construction and Capital repair projects under consideration will be provided when authorized by the Director. Cost estimating beyond the capability or resources of the Facilities Department that requires hiring a consultant will be provided as a Reimbursable Service. All requests should be made through the Design and Construction Department.

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Custodial Project Services

Pending

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Custodial Services

The Custodial Shop is responsible for the general housekeeping efforts in all the academic, administrative and dormitory buildings. Each custodian is assigned a specific schedule. Custodians are required to maintain safe, clean, orderly, and sanitary conditions in their assigned buildings and adjacent grounds. General custodial work includes, but is not limited to, the cleaning of offices, common areas, lavatories, floors of all types, minor facilities maintenance, glassed areas and other areas as assigned. Duties also include limited furniture moving, snow removal, light bulb replacements, solid waste recycling, trash removal, and special services support. Custodial Services are scheduled Monday through Friday from 6:00a.m. to 2:30 p.m. Limited weekend custodial service is provided to specific areas of the campus that are open to the College and /or community. Custodial services are provided on a reimbursable basis for athletic events.

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Design Services

Design and Construction will provide limited design assistance at no charge. Where more extensive services for building and facility issues require hiring a consultant, the consultant's fees will be charged as a Reimbursable Service. Requests should be made through the Design and Construction department.

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Electrical

The Electrical Shop is responsible for the installation, maintenance, and repair of the electrical distribution network, electrical equipment, transformers, fire alarms, controls, switches, lighting, and power systems.

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Elevators

The Electrical Shop administers a service contract for all elevators on campus. The contract includes inspection, preventative maintenance, and repairs. All repairs involving an interruption of service are coordinated with departments to minimize inconvenience. Emergencies and routine problems with elevators should be reported to the Service Center.

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Emergency Maintenance Service

Some situations are considered emergencies and require prompt attention to avoid danger to health, damage to property, or major inconvenience. Heating problems, serious roof or pipe leaks, and power failures are examples of problems requiring emergency service. When reporting and emergency be sure to give you name and to specify the nature and location of the problem as precisely as possible. In the event of an emergency during normal working hours, Monday through Friday, 7 a.m. to 3:30 p.m. call the Service Center, 542-2254. During nights, weekends, and holidays call Campus Police at 542-2291.

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Express Service

For repairs that must be responded to within the same work day the Service Center provides Express Service. A trades person will respond to urgent situations without delay. There is an Express Service person assigned for each of the following areas: heating, ventilating and air conditioning; electrical and communications; painting, glazing, and tile. They are radio dispatched and can usually respond very quickly unless already involved with another urgent work item. Express Service assignments are made by the Service Center.

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Fire Extinguishers

The Facilities Department maintains and services all fire extinguishers in campus buildings. Anyone noticing a discharged, missing, or misplaced fire extinguisher should notify the Service Center immediately.

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Heating and Ventilation

The HVAC/Mechanical Shop provides routine maintenance and repair of heating and ventilation systems. Contact the Service Center regarding problems related to heating and ventilation.

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Keys and Locks

The Lock Shop is responsible for issuing keys and for repair and replacement of lock sets in all College buildings. Keys are issued to individuals after they submit a Key Requisition Form approved by their Department Head. Requisitions can be obtained from the Lock Shop located at the Service Building. Keys can be picked up from the Locksmith 24 hours after the requisition is received. The Lock Shop maintains a record of all keys issued. For your security, keys should never be duplicated. Lock changes may be requested through the Service Center. There may be a charge for lock changes that are necessary because of a lost key. Special or unusual requests for lock changes and modifications that are approved will be provided as a Reimbursable Service. Please see Key and Lock Policy for specific details.

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Moving Services

Special moving services may be requested through the Service Center. These include faculty office moves, moving of large shipments, moves due to renovations, or moves for College events. All moves, which will be scheduled as time permits, are Reimbursable Services. Contact Custodial Services.

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Name Plates and Signs

Name plates and signs for doors, offices, labs and specific areas in buildings will be made and installed in accordance with the College's general graphics standard. Name plates and signs are provided by the Facilities Department as part of the Roadrunner Service. Special signs may be requested from the Service Center as a Reimbursable Service.

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Painting

Painting of campus buildings is scheduled when conditions require it. All other discretionary painting services are rendered as a Reimbursable Service when requested and approved by the Facilities Department. When routine maintenance painting is required, some discretion in the selection of color may be available. The College provides a color chart from which all paint selections are made. The Facilities Department must review all color selections.

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Pest Control

The Service Center is responsible for the control of pests and administers the annual pest control contract for the extermination of insects. This responsibility includes, but is not limited to, rodent, insect, ant, bat, and squirrel infestations. The contract provides for routine servicing of kitchens, bathrooms and common areas. Student rooms, offices, and classrooms are routinely inspected and serviced as needed.

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Plumbing

The Mechanical Shop provides routine maintenance, alteration, and additions to building plumbing systems including: sewers, domestic water systems, drains, plumbing fixtures, and basic repairs. The Mechanical Shop also services the campus steam and condensate systems.

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Pool Vehicle Reservations

College owned vehicles are provided to facilitate College business and may be reserved through the Campus Police Office. See Campus Police.

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Public Safety Escort Service

See Campus Police

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Receiving Shipments

Amherst College has no central receiving. Receiving of deliveries by outside trucking firms, including the unloading and storage of a shipment, are the responsibility of the department ordering the shipment. If a department expects a large delivery and will need help unloading, the Service Center will provide assistance if notified three days in advance of delivery. This will be treated as a Reimbursable Service.

Departments ordering shipments from outside the College and using commercial truckers to deliver such shipment(s) should specify the following on the shipping order:

Notify in advance the delivery date, the time of delivery, and the location of delivery.

Deliver the shipment inside the designated building.

The Service Center will call the receiving department if the commercial trucker delivering the shipment stops at the Facilities Department for instructions/directions.

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Recycling

The College has a Solid Waste Recycling Program. The Custodial and Grounds Shops are tasked with the collection and disposal of recyclables. The College recycles mixed paper, cardboard, newsprint, glossy paper, all bottles and cans, used motor oil, scrap metal, leaves, and used laser cartridges.

Information regarding the recycling program, collection schedules, etc. may be obtained from the Grounds Office at 542-5038.

Recycling Policy

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Roadrunner

The Service Center supports a general maintenance worker, the Roadrunner, who provides minor maintenance, repairs, and services at no charge to College departments and dormitories. The purpose of this program is to offer consistent, prompt, routine service for minor work and to reduce the number of calls to the Service Center. The Roadrunner has an established service route on campus. Services include minor repairs to furniture, installation of bulletin boards, towel racks, screens, shades and pictures, assistance in small furniture moves, and assembly of new furniture. Additional information regarding Roadrunner services may be obtained from the Service Center.

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Snow Removal

Pending

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Special Services

Special Services are provided as a Reimbursable Service. The Special Services Shop provides staff to prepare areas that are scheduled for special events. Reservations for the use of the majority of the College's facilities are made through the Reservation Office. Once a facility has been reserved, the Special Services Coordinator will contact the requestor and work out the details of the event. Cost estimates will be provided upon request. Services provided include providing a clean environment, placement of furniture, special furnishings(blackboards, easels,podiums, etc.), and general cleaning and replacement of furniture after the event.

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Traffic Control/Parking

Campus Police is responsible for the management of motor vehicle traffic and parking on Campus. See Campus Police.

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Trucking Service

The Facilities Department provides campus trucking service for items too large for the mail. In most cases this is a Reimbursable Service. All requests for trucking service should be made through the Service Center.

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