Human Resources

Conflict and Communication Skills

The following titles include content covered in the annual Leadership Development Series: Essentials of Effective Supervision, a seven session certificate program.

Crucial Conversations

by Joseph Grenny, Kerry Patterson, Ron McMillan and Al Switzler
practical and specific techniques for preparing for and having difficult conversations

I'm Stuck You're Stuck

by Tom Ritchey and Alex Axelrod
explores how to develop and improve work relationships by understanding your DISC Behavioral Style

Additional Resources

Other titles offering ideas and strategies for communicating effectively during difficult situations.

Crucial Accountability    new

by Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan and Al Switzler
tools for resolving violated expectations, broken commitments and bad behavior (an updated version of Crucial Confrontations)

Crucial Confrontations

by Joseph Grenny, Kerry Patterson, Ron McMillan and Al Switzler
practical and specific techniques for resolving "broken promises and expectations," and for addressing bad behaviors

Thanks for the Feedback    new

by Douglas Stone and Sheila Heen
techniques and strategies for receiving feedback well

Art of Communicating

by Bert Decker
short and easy-to-read book that focuses on improving communication skills

Trust and Betrayal in the Workplace

by Dennis and Michelle Reina
ides for building and maintaining trust in the workplace


Additional references and resources from the authors of the Crucial Conversations book are available at the VitalSmarts website.