LIVE Tech Support via Zoom

Join ITSS staff in a live tech support Zoom meeting on Monday - Friday afternoons. Drop in (virtually) and get support about any issue from familiar faces. Just click the link below anytime between 1:00 and 2:00 PM to join the Zoom meeting.

The Zoom meeting ID is 656 894 231 .

Pointers for Working Remotely - Avoid VPN Issues

As all of us are now working remotely,  here are a few pointers to help you work more effectively with VPN while you work remotely: disconnect from the VPN service when you are not using resources that require it, use devices without VPN, use cloud storage (Google Drive and Dropbox)  and reduce/eliminate dependency on remote desktop. 

Student Strategies for Learning Remotely During COVID-19

We would like to understand the technology needs you may have while you are learning remotely. We highly encourage you to review the student strategies page and the contact us so we can learn about and assist with your specific needs.

Zoom Video Conference Trainings

You don't need a Zoom account to join a Zoom meeting. However, to host a meeting you need to set up a Zoom account through Amherst College.

Zoom provides excellent training documents and videos. This is the best resource for learning all the features of the application. Here are some of particular interest to remote teaching and learning:

 

Working Remotely

Most Amherst IT services and resources are available from off-campus, but you may have to do some pre-planning to take advantage of them. Follow the link to learn more.

Adobe Licensing

If you receive a message on a college computer that the Adobe software license has expired, click the Adobe login link. Or if you're prompted for a license number when you open an Adobe application, quit the licensing window and, from the application's Help menu, select Sign In.Your Adobe username is your Amherst email address.

After logging in you may be asked whether the account is a personal one or a school/organizational account. Select the latter.

If you have further problems running Adobe software on a college computer, contact AskIT.

Replacing Antivirus on College-Owned Computers

IT is in the process of replacing the traditional antivirus software called “Eset” with a modern replacement called “Crowdstrike” on all Amherst College computers assigned to individuals. As we slowly roll out the replacement in the coming days and weeks, you will receive a notice on each computer assigned to you, alerting you to a required restart of the computer. Please proceed with the restart if you receive the notice. The computer will restart automatically if left unattended during the replacement of the antivirus. You may receive a temporary notification from the computer alerting you that the computer is not protected during the period when the old antivirus is removed and the new one is being installed. 

Crowdstrike will be much less intrusive than the old antivirus software: it will no longer show an icon on the lower-right corner of the screen, will not slow down your computer, and future updates will take place behind the scenes without further notifications. Crowdstrike has been running on public computers since late last year.

IT started the process for updating the antivirus software on Apple computers February 20 and Windows (Dell and Lenovo) computers February 24.  It may be some weeks before all computers are updated.

Please contact us at AskIT@amherst.edu if you have any questions or concerns.

Connect Game Consoles, Streaming Devices, etc. to the New WiFi Network

The new WiFi network requires you to enroll devices before you can connect them to the AmherstGuest network. Follow the link for instructions.

Important News Regarding Migration to New Campus Network

On Friday, January 3rd the entire campus was switched to the new WiFi network. The WiFi network broadcasts two network names, eduroam and AmherstGuest.

Members of the Amherst College community should use eduroam to connect their computers, phones, and tablets. Remember that your username on eduroam is your Amherst email address!

Visitors to campus should connect to AmherstGuest, launch a browser, and follow the instructions to create an Amherst networking account. 

Wireless devices such as game consoles and streaming devices also use the AmherstGuest WiFi network. First, however, such devices must be enrolled on the network

Please contact us at AskIT@amherst.edu, if you have any questions.

Important Note: We are aware of an issue with Xfinity on campus and are working to resolve it as soon as possible. If you have any questions about the new WiFi network or would like to report an issue, please contact us at AskIT@amherst.edu.

You may refer to the original message detailing the network project here.

Please review the detailed schedule of the network migration for each building on campus. This schedule is subject to change, so please stay tuned to the Daily Mammoth, email updates, and this website.

Gmail and Calendar Information

Resources you may find helpful include:
Please contact us at AskIT@amherst.edu, if you have any questions.

You may also wish to consider online training through LinkedIn Learning (formerly Lynda.com).

Use Gmail Only!

The email service for Amherst College has moved from the Exchange server in the basement of Converse to Gmail.
DO NOT send new email using Outlook, Outlook Web Access, or the Exchange account in mobile devices. Emails sent from existing configurations will not be reliably delivered.
Only send email from your newly configured Amherst College account in Google. See the IT website for instructions setting up this account on your computer or device.
To view old emails and calendar entries, use Outlook, Outlook Web Access, or an existing Exchange connection on mobile devices. We’re working hard to migrate all of this data to Gmail so that everything is found in one place. We’ll keep you updated as this work progresses.
Please contact us at AskIT if you have any questions.
 

Phishing awareness

The beginning of tax season is when phishing artists ramp up their angling for your W-2s and other financial information. The number of people affected by increasingly sophisticated phone and email scams and phishing attacks is larger every year.

Adobe Sofware Prompts for Adobe Login or License Key

You need to apply a fix to your Adobe installation on your College-supplied computer. Click the link below.