Adobe Creative Cloud Temporary Access Due to COVID-19

As a result of campus closure, student access to Adobe Creative Cloud in labs and classrooms is not available. Adobe has provided temporary at-home access for impacted students, so that they can continue their work remotely. Please follow the instructions below to enable access to Creative Cloud Desktop Apps on your computer.

Ongoing network work June 4-5

On Thursday and Friday, June 4 and 5, IT will be finalizing its upgrade of the campus connection to the Internet.  While we don’t expect any significant network outage during this update window, there is a potential for several brief interruptions of Internet connectivity. Such interruptions will be momentary and you should be able to re-establish connectivity relatively quickly by trying to access the same resource.  All of the work will be done in Webster Hall and Converse Hall.  

Network maintenance postponed

All planned network maintenance scheduled for the next several weeks has been postponed until after the semester ends.

We will announce the dates of future maintenance as they are determined.

Videoconferencing options

IT offers three options for videoconferencing: Zoom, Meet, and Slack. 

Zoom

Zoom is the preferred video conferencing system on campus, and the one that most faculty have settled upon as the best platform to offer courses remotely. All students, faculty, and staff should create a Zoom account by logging in at this address:

https://amherstcollege.zoom.us

Timeline adjustment for migration to new campus network

December 24, 2019 - Since the network outage we experienced in February, we have been implementing the new network design slowly, being careful not to disrupt department and programming needs. The slow rollout resulted in a long project timeline, with the old network susceptible to disruptive events like the one we experienced last week. As of today, we have only been able to migrate eight of sixty-eight buildings to the new network.

Intermittent Network and Single Sign-On issues

Dec 17: 7:00am -  Although we are experiencing a reduced frequency of symptoms and impact, we continue to experience periods of instability on the campus network. Symptoms include slow Internet access and the inability to login to certain Amherst College websites. We will continue to post messages on this page until the issue is fully resolved.

Gift card season phishing alert

Beware of the latest round of innocuous emails that appear to be from campus colleagues.  The messages appear to be innocent requests for help, but can lead you into phishing scams where you are lured to buy iTunes, Amazon, or other gift cards to send to thieves. Responding to the message could compromise your Amherst login credentials, credit card accounts, and purchasing cards.

Use common sense; don't respond to such emails.. Instead, forward them to phishing@amherst.edu before deleting them.

Network upgrade in Seeley Mudd, October 26

The network in Seeley Mudd will be upgraded on Saturday, October 26, 7am-noon.  This is the next significant step in the major network upgrade project now in progress.  While the actual switchover should be unnoticeable to users, as with any technology project, there is always some chance of a brief service outage.  Any such outage should affect only those working in Seeley Mudd during the upgrade. As always, if you have any questions about this maintenance, please contact AskIT@amherst.edu.

Firewall maintenance, 10/12/19

Maintenance on the firewall is scheduled for the morning of Saturday, October 12, 7-10 am.  We do not anticipate any downtime during the maintenance.  As always, if you have any questions about this maintenance, please contact AskIT@amherst.edu.

Scam alert!

Chinese national students studying in the US colleges are being targeted with a recent message that alleges academic misconduct and requesting payment of $750-1200 to cover the costs of an investigation. The message instructs recipients to make payment via PayPal with specific instructions to send the funds "under the category of Family/Friends NOT Goods/Services".    Beware!

Phishing season’s new bait

The fall phishing season is off to a brisk start.  The new “hook” this year is a request for the recipient  to purchase gift cards as a favor to the sender. While being wary of requests that ask you to follow links and submit your credentials, also be on the look-out for these gift card scams.  Remember:  forward any suspicious emails to  phishing@amherst.edu and/or AskIT@amherst.edu before deleting them from your Inbox.

 

Campus Directory Changes Coming Soon

July 31, 2019

The new directory goes live on August 15, 2019.

You may set a variety of preferences for your personal profile within the college directory.  Available options depend on your role: student, faculty, or staff. 

Sign in to the directory to select the Profile Preferences button in the upper right. Select whether each element of your Profile is visible to the Public (i.e., beyond Amherst) or to Amherst Only.

ISP planned outage

CenturyLink, an Internet Service Provider (ISP) for UMass, will be conducting network maintenance on Tuesday July 30, midnight-6 am.