Information Technology

Streamlined Communications with IT

Information Technology has been working to simplify and consolidate the ways in which the Amherst community can make requests or ask questions of IT.

In short:

At this time, we are retiring the dedicated phone lines for Moodle and phone/voicemail support and those numbers have been forwarded to the IT service desk, x2526. PLEASE NOTE: the classroom hotline (x5069) will remain available as before.

While you may, of course, continue to call your favorite person and faculty may contact their Academic Technology Consultant (https://www.amherst.edu/mm/402227) our new process gives you a single front‐door for general issues and a better means of tracking the status of those requests.

As part of this process, we are replacing the software used to track calls and requests and the online forms in the new system have been customized to collect information that is helpful for a given type of request. The software will go live on August 5. Outstanding requests will not be moved to the new system so we will be running both for a short period of time. We will monitor the process and the system and make revisions as we gain experience with it.

We hope this will make communications with IT easier, and that we will be able to respond more effectively. Thank you for your cooperation in this transition, and please don't hesitate to be in touch by whichever means is most convenient for you.