If you are prompted for a login or a license key when you launch an Adobe product on a college-owned computer, you need to apply the Adobe License Fix.

Windows:

  1. Make sure all Adobe programs are closed.
  2. Go to Winsoft (the "K:" drive). You must be on campus to access Winsoft.
    a. On a desktop computer or computer using a wired network connection, to find the K: drive:
    Windows 7 > Go to Computer then in the left menu under the heading Computer there are mapped network folders. Click to open WINSOFT (\\SOFTWARE) (K:).
    Windows 10 > Go to This PC and in the left menu look under the heading This PC. You may need to click to expand it to show mapped network folders. Click to open WINSOFT (\\SOFTWARE) (K:).
    b. For a computer using a wireless network connection, you must use Amherst Secure or Eduroam as the wi-fi network.
    Type the following into the Windows search:
    \\software\winsoft\
    and hit the Enter key on your keyboard.
  3. Run the program Adobe_Fix, it is an application listed after the folders.
  4. If you are prompted to allow this program to make changes to your computer, click Yes
  5. Note:  You won't actually see anything happen while the fix runs.
  6. After five seconds, launch the Adobe program that was giving you problems. If it still doesn't run, contact AskIT.

Macintosh:

  1. Make sure all Adobe applications are closed.
  2. Go to the Applications folder and open Self Service.
  3. Enter your Amherst username and password as prompted.
  4. Run Adobe Fix.
  5. If your Adobe programs still do not run properly, contact AskIT.

AskIT

(413-542-2526; askit@amherst.edu; askit.amherst.edu)