Email Attachments and Webmail

Newer versions of several web browsers are having increasing problems working with OWA (Outlook Web App), the college’s standard webmail service. Most importantly, they don’t let you attach files to email messages.  Up to now, our solution has been to recommend that you use Firefox with OWA, but the latest version of Firefox does not permit attachments through OWA.

Apple iOS 10 Causes Issues on Some Phones

Apple released the latest version of their OS for iPads and iPhones, iOS 10, on Tuesday, and some people experienced issues with the upgrade, including loss of data and disabled phones. Apple generally releases follow-up updates soon after a major version upgrade and you may prefer to install the upgrade to iOS 10 once Apple releases their first update to the new OS. If you prefer to do so, you can decline the alert to upgrade to iOS 10 when it first becomes available.

Phishing attempt on May 6

We are receiving phishing emails such as this one.

Subject: Messages on hold for

Messages on hold for enter here to read.

Please do not respond. You may forward it to


FTC Releases Alert on Tech-Support Scams

The Federal Trade Commission (FTC) has released an alert on tech-support themed telephone scams. In these schemes, fraudulent callers claim to be from legitimate technical support organizations and offer to fix computer problems that don't exist. Users should not give control of their computers to anyone who calls offering to "fix" a problem.

Dropbox Invoice Phishing Warning: Friday, March 25 2016

If you receive an email that looks like the following, do not reply or click the link. Delete the email. If you did click the link and enter your Amherst username and password, try to change your Amherst password immediately. If you can't, please contact AskIT.

Do You Use BitTorrent? Ransomware for OS X Found in BitTorrent Client Installer

A BitTorrent client installer for Mac OS X has been infected with ransomware. The specific software affected is the open source project known as "Transmission," which is used to download files using the BitTorrent protocol. The ransomware is named "KeRanger," and it encrypts files on the host computer before requesting $400.00 to unlock affected files. If you use Transmission on Mac OS X, the safest thing to do is to drag the application from the Applications folder to the Trash, empty the Trash, and restart the computer.

Windows computer users - problems with Office 2013 (Outlook, Word, and Excel)?

A recent Microsoft update KB3114717 is causing Microsoft Office 2013 versions of Word , Excel and Outlook to freeze or run slowly for Windows computer users. Microsoft has now pulled this update so your computer may not have received it.

If you have Office 2013 and are experiencing problems such as significant slowness or unresponsiveness using Word, Excel and/or Outlook, the fix for now is to uninstall the update. You can safely remove the update.

Instructions to check for and as needed remove the update:

Don't Fall Prey to Phishing Attempts: January 27 and 28, 2016

Most of the campus has received the following email, purportedly sent from an Amherst account. The message is a phishing attempt and should be ignored.

Dear email user,

Your Email account has exceeded
its limit and needs to be verified, if not verified
within 24 hours, we shall suspend your account.
Click the link below to verify your email account now

Click here to update

Thank you.

Phishing Email Arrived Over the Weekend

Several students, faculty, and staff have received the message below, or a similar message, over the weekend. Please make sure to not visit the link provided in the message and to delete the message, if you receive it. If you visited the link and you signed in using your Amherst College credentials, please reset your password by visiting