Credits Issued for Laser Printing
During an internal audit of laser printing charges, we discovered an error that caused the accounting system for laser printing to overcharge during specific conditions since January 2015. We have issued a credit to all accounts affected and will contact each student whose account was overcharged with a separate message. We sincerely apologize for this error. We have taken steps to prevent this kind of error from recurring and will also launch a study over the summer to determine if we need to make any other changes to print accounting.