Windows computer users - problems with Office 2013 (Outlook, Word, and Excel)?

A recent Microsoft update KB3114717 is causing Microsoft Office 2013 versions of Word , Excel and Outlook to freeze or run slowly for Windows computer users. Microsoft has now pulled this update so your computer may not have received it.

If you have Office 2013 and are experiencing problems such as significant slowness or unresponsiveness using Word, Excel and/or Outlook, the fix for now is to uninstall the update. You can safely remove the update.

Instructions to check for and as needed remove the update:

Don't Fall Prey to Phishing Attempts: January 27 and 28, 2016

Most of the campus has received the following email, purportedly sent from an Amherst account. The message is a phishing attempt and should be ignored.

Dear email user,

Your Email account has exceeded
its limit and needs to be verified, if not verified
within 24 hours, we shall suspend your account.
Click the link below to verify your email account now

Click here to update

Thank you.

Phishing Email Arrived Over the Weekend

Several students, faculty, and staff have received the message below, or a similar message, over the weekend. Please make sure to not visit the link provided in the message and to delete the message, if you receive it. If you visited the link and you signed in using your Amherst College credentials, please reset your password by visiting

Where to Find Senior Faculty Course Evaluations

Students should log onto their My Amherst pages. There, you will find a widget named Course Evaluations that contains links to the evaluations for your courses that are taught by senior faculty members.

"Emergency Notification" is a Phishing Attack

If you receive an email entitled "Emergency Notification" with a PDF attachment of the same name, simply delete the message. It is a phishing attack. 


CRITICAL: Phishing email attempts to steal your Amherst account

November 24, 2015 - 12:15pm
Several campus members have received an email that appears to come from Human Resources. The email informs the recipient of salary changes starting this month, and directs the recipient to a link that supposedly hosts accompanying documents. The site looks like AC Data, and it would be easy to overlook the incorrect web address at the top of the browser. Please do not click on the link provided in the email, and do not provide your Amherst credentials to this site as it is not an Amherst College website.

Microsoft Has Fixed the Windows 7 Update that Crashes Outlook

Yesterday, Microsoft released a security update to Windows 7 that had the unfortunate side effect of  crashing Microsoft Outlook. Last night Microsoft reissued the faulty Windows update (KB3097877). Our testing has confirmed that the new update overwrites the faulty one and fixes the Outlook problem.

Whether or not Outlook is crashing on your computer, you should run Windows update manually until you have no further important updates left to install. How to update Windows 7 manually and keep it up to date automatically.


Email Attachments not Working with Chrome; Problematic with Safari

September 12, 2016

Firefox has dropped support for attachments in Outlook Web App, so the only option is to maximize the attachment window in Safari. While using Safari to read email in Outlook Web App, once you've chosen the file you want to attach, you need to maximize (the green button) the Include Attachments window in order to see the Attach button, which you'll find in the bottom-right corner of the window.

November 9, 2015

Action Required: Update Your Wireless Network Security on October 13

If you use the wireless networks “Amherst_Secure” or “eduroam,” you will need to verify a certificate when you connect to these wireless networks on October 13. You will not be able to connect to these wireless networks until you verify the new certificate, starting on October 13. The current certificate that allows for secure authentication to these wireless networks will expire later this month. When the new certificate is in place on October 13, your computing device (phone, tablet, or laptop) will request verification from you to accept the new certificate.