The Help Desk is your main point of contact for all the services IT offers. We are located on the first floor of Seeley Mudd. Here's how you can contact us:

Ask IT telephone support Phone
x2526; 413-542-2526

Ask IT classroom hotline Classroom Hotline
x5069; 413-542-5069

When classes are in session IT staff covers the Help Desk from 7:00 AM until 5:00 PM, with students assuming after-hours and weekend coverage (view the Help Desk schedule). When classes are not in session (summer, mid-semester break (fall), Thanksgiving, winter break/Interterm, and spring break) the Help Desk is open during standard college hours with no extended or weekend hours.