Knowledge Base

How to View Streamed Audio or Video E-Reserves


How to view streamed audio or video E-Reserves, troubleshoot problems viewing or listening to streamed content, and how to report a problem when trying to view streamed video E-Reserves.


  • For best playback, your computer should be plugged into an Ethernet port (wired Internet). Viewing streamed video using Wi-Fi (wireless Internet) you may experience playback issues such as stuttering, stoping/starting, etc. MacBook Air users will need a USB Ethernet adapter to view streaming video using an Ethernet port. 
    Ethernet cables are available for purchase from the IT Help Desk, SMUDD First Floor, for $5.

If you experience problems with streaming video, please fill out the Report Problems with Streaming Videos Form.


  1. Go to the Amherst College Home page, click Tools in the upper-right hand corner of the page.
  2. Select Moodle from the drop-down list then log in with your Amherst username and password.
  3. In the left-side menu click My courses then select the class for which you want to view the video reserve.
  4. On the class Moodle page near the top, click the link video reserves.
  5. Click the link of the video title you want to watch.
  6. Options for making the video full-screen, adjusting the volume and repositioning the playback time are available in the video player window.

Troubleshoot viewing streamed video/Video reserves

If you experience problems with streaming video, please fill out the Report Problems with Streaming Videos Form.

Keep in mind, the more applications you have running on your machine, the more likely the performance of the video playback will suffer. If the video stops and starts on its own, close some programs.

If you do not see a list of video reserves on the class page in Moodle, it could be for a few reasons:

  • You are not fully registered for the course, or your petition for the course has not been accepted or fully processed.
  • Your faculty member has not put the video reserves online.
  • The film may not be available yet due to timing of the request from the faculty member.

NOTE TO 5-COLLEGE STUDENTS: While we are sending out our streaming video to the 5-College network, we cannot vouch for, or troubleshoot network issues on other campuses. We can only fix the problems on our own campus. You may have less than perfect performance due to network congestion on your home campus


Additional Information

Additional Information: 

5-College Students and Amherst students shopping classes during add-drop

Five-college students needing to access to course materials will need to have an Amherst College ID and petition for temporary access to the course material. This does not replace the need to formally enroll in the course which is done through the home institution. At some point during the semester, all students who have not formally enrolled in the course will be removed.

To get an Amherst account and petition for access go to account/petition form page.

The petition process is the same that needs to be used by Amherst students who need access to course material during the drop and add period and who have not formally registered for a class.

Service Categories

Service Categories: 
Academic Technology Services


Five College Students