Knowledge Base

Campus Phones Features Instructions

Introduction

Welcome! Your campus digital telephone gives you advanced, easy-to-use features. The following documentation serves as a tutorial for the basic features of your telephone. Contact the IT Help Desk at 413-542-2526 or email AskIT @amherst.edu with any questions or issues with your campus phone.

Check out our instructional videos available for the feature instructions provided below.

Instructions

Instructions: 

Telephone Display and Features Navigation

Use the telephone display to navigate the menu of features your phone offers. The second line of the display shows which features are available to you depending on the phone's current state and provides prompts to guide you.

There are 3 Guidance Keys used to scroll through the menu of features.

• Press → to Scroll Forward

• Press to Scroll Backward

• Press to Select or Confirm the option presented on the bottom half of your display.

Pressing either the or Guidance Key to have the menu of options appear. It will show across the bottom line of the display as you scroll forward or backward.

To "Scroll (1X) →" means to scroll forward one position to the right by clicking the right arrow key one time. To "Scroll (2X) →" calls for clicking the right arrow key two times and so on.

Specific Feature Instructions

 

FEATURE

DESCRIPTION

1

Audio Settings

 

To adjust RINGER VOLUME :

• Press the ( + ) key.

• Bottom line of display will ask Ring Volume ?

• Press to select. (Note: the phone will ring with current ring volume)

• Use ( + ) or ( - ) keys to adjust ring volume to your preference, press to save.

To adjust RINGER PITCH :

• Press the ( + ) key.

• Scroll (1X) , display now asks Ring Tone ?

• Press to select. (Note: The phone will ring with current ring tone)

• Use ( + ) or ( - ) key to adjust ring tone to your preference, press to save.

2

Handset and Speaker Volume

To adjust HANDSET LISTENING VOLUME:

• While you are on a call using the handset…

• Press ( + ) or ( - ) key

• Save by pressing before hanging up (or volume will default to original setting)

To adjust SPEAKER VOLUME :

• While you are using the speakerphone…

• Press ( + ) or ( - ) key to adjust speaker volume

• Save by pressing before hanging up (or volume will default to original setting)

TIP: Adjustments made to Handset and Speaker volume are saved as separate settings.

3

Dialing

To dial another extension :

• Dial the 4 digit extension

To dial an outside number :

• Dial 9 + the telephone number

TIP: To dial from the HOT keypad …you DON'T have to lift the handset OR press SPEAKER OR press your line key for a dial tone. Simply start dialing on the keypad.

4

Speaker

For hands-free conversation :

• Answer the phone by pressing SPEAKER, OR press the ringing extension key

OR

• During a call…. press SPEAKER key and replace the handset.

To mute the microphone while on speaker or handset :

• Press MUTE - mute key lights, the caller cannot hear you but you will continue to hear them.

• Press MUTE again to disable mute, lamp extinguishes

5

Hold (multi-line phones only)

To place a call on hold at your phone :

• Press the HOLD key

• Hang up

NOTE: The line that the call is holding on will flash slowly

To reconnect with the call :

• Press Line key next to flashing light

TIP: To handle multiple calls, you do not need to place the 1st line on hold to answer the 2nd line. A new function of the phone system, AUTOMATIC HOLD , lets you answer and alternate between multiple calls without placing each one on HOLD first.

6

Transfer

To transfer a call to another extension :

• During call….Press to select Start Transfer ?

• Dial the extension you wish to transfer to

• Hang up OR Wait for the person to answer, announce the caller and then hang up

(or press to select Transfer Call? )

To retrieve the call if no one answers :

• Before you hang up to complete the transfer – Notice the CONNECT key flashing

• Press CONNECT to return to caller

OR

• Scroll (1X) to Release and return? press to select

• You now have the caller!

7

Conference Calls

To set up a Conference Call :

• During a call…

• Scroll (1 X) to Start conference? and press to select

• Dial the extension or 9 + external number, when party answers…

• Press to select Conference ?

To Add another party to the Conference :

• See Add to Conference? in the display, press to select

• Dial the extension or 9 + external number, when party answers…

• Press to select Conference ?

TIP : If the party isn't going to join, scroll (1X) to Release and Return ? press to select and rejoin the conference call without them.

8

Station Pickup Directed - answer extensions that are ringing which do not appear on your phone

To PICKUP any extension ringing OR on hold:

• Hear a phone ringing in your area

• Lift handset and dial *3

• Dial the extension that is ringing OR dial extension where caller is holding

• Say hello! You will have the caller on your phone

9

Group Pickup - answer extensions within your pre-programmed group

To PICKUP a call ringing for a member of your pre-programmed group

• Hear a phone ringing in your area

• NOTE: (Optional) Your display may show, i.e., CALL FOR : MARY SMITH”

• Press flashing CONNECT key OR lift handset and dial **3

Say hello! You will have the caller on your phone

10

Forward Your Extension - Temporarily direct calls to another destination. Controls the extension on the phone only. Call forwarding can only be canceled at the phone.

 

Set up Call Forward using the telephone menu:

• Scroll (5 X) Program Service? and press

• Press to select Destinations?

• Press to select Call Forwarding?

• See Call Forward Variable Both - Off

• Scroll (1 X) (See Enter Destination)

• Dial the ext. you wish to forward to; (if Voicemail dial 6245 )

• Press to select Save?

Set up Call Forward using the telephone number keys:

  • All Calls
    • Activate: # 91 + ext + √
  • External Calls Only
    • Activate: # 92 + ext + √
  • Internal Calls Only
    • Activate: # 93 + ext + √

NOTE: The forwarded extension flutters while extension is forwarded.

Cancel Call Forward using the telephone menu:

• Scroll (5 X) Program Service? and press

• Press to select Destinations?

• Press to select Call Forwarding?

• See Call Forward Variable Both - On

• Scroll (2 X) (See Deactivate? )

• Press to select

Cancel Call Forward using the telephone number keys:

  • Dial ## 91

NOTE : Fluttering line extinguishes.

11

Station Park - Need to take the call in a quieter room or page someone to retrieve this call? This feature allows you to move a call and place it on hold on another phone.

 

PARK a call using the telephone menu:

• During the call, Scroll (6X) to Park to Station? and press

• Dial the extension you want to PARK the caller on

• Hang up

PARK a call using the telephone keypad:

• Code Access: * 61 + extension

RETRIEVE parked call :

• Go to the extension where the caller is PARKED

• Press the flashing line key where the call is holding

• You are connected with that call

OR

• From any extension dial * 3 plus the extension where caller is holding

12

Preview (Multi-line phone only) ID the caller prior to answering the 2nd line

• TIP #1: You DO NOT need to put your current call on hold.

• TIP #2: You will NOT lose your current call.

To view the caller ID of a ringing line

• While on a call, press PREVIEW key

• This key will start to flash

• Press the ringing line key

• The display will show the Caller ID

To cancel the Preview :

• Press PREVIEW key again

NOTE : The flashing preview lamp extinguishes

13

Station Speed (Personal List) STORE UP TO 30 NUMBERS

To program Station Speed Dial :

• Scroll (5 X) to Program Service? Press to select

• At Destinations? Press

• Scroll (2 X) to Speed Dial Features? Press to select

• At ENTER INDEX : Enter two digit index (00 thru 29)

• Enter the number you wish to store (9 + number if external)

• Press to select Save?

OR

Dial # # 3 + (0029)

To speed dial your number:

• Do not lift handset, Scroll (1 X) Speed Dial Features? press to select

• Scroll (1 X) Station Speed Dial? press to select

• Enter 2 digit index (00 – 29)

OR

• Dial # 3 and enter 2 digit index (00 - 29)

14

To Program an AutoDial-Key (repdial)

• Some phones have keys labeled with A - . These are one-touch speed dial keys. You can program ONE number to each available A- key.

To program :

• Scroll (5 X) to Program Service?

• At Destinations? …Press the A - key you wish to program

• Enter the extension or 9 + external number you wish to store

• Press to select Save?

To Use:

• Press the programmed AutoDial key you want to dial

TIP : Remove plastic overlay to label your Autodial keys .

15

Last Number Redial

To REDIAL the last number dialed at your phone :

• Lift handset and press to select Last Number Redial?

 

16

Access Voicemail

• Press MAIL key

• Follow prompts

OR

• Dial 6245

• Follow Prompts

17

Call Log - view last 12 incoming calls and last 6 outgoing calls

To View your Call Log :

• Scroll (4X) to Call Log ? Press to select

• Press to select Incoming Calls? OR Scroll (1X) to Outgoing Calls ? press  to select

• First Call in Log is displayed

• Scroll (2X) to Next Call? press select

TIP : While viewing a specific call you may scroll → to select additional options such as Output?, Next Call? or Delete?

18

Ringer Cut Off - Stop the ringing on your phone.

Activate

• Press Ringer Cut Off key (lamp lights)

To Deactivate Ringer Cut Off :

• Press Ringer Cut Off key (lamp extinguishes)

19

Do Not Disturb - Re-route your calls to voicemail or the next member of your pre-programmed group if applicable

To Activate Do Not Disturb:

• Scroll (2X) to Main Menu More Features press select.

• Scroll (1X) to Do not disturb press select

To Deactivate Do Not Disturb:

• Scroll (2X) to Main Menu More Features press select.

• Scroll (1X) to Do not disturb press select

Service Categories

Service Categories: 
Communication & Collaboration

Audience

Audience: 
Students
Faculty
Staff

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