To maintain a consistent level of security and compatibility with newer operating systems, upgrades to the GlobalProtect VPN client will be made available. These upgrades are quick and easy to perform.

To learn more about the GlobalProtect VPN Client, refer to our article here

Current GlobalProtect Client Version: 5.2.12-26


  1. When an upgrade is available, you will be asked to install it the next time you initiate a VPN connection. The notice will be similar to the one below (version may differ from screenshot). 
    Global Protect Upgrade message
  2. To begin the installation, click Yes to initiate the download.
    Note: if you wish to delay the upgrade, you can click No. The next time you connect you will be prompted again. 
  3. Once the download is finished, you will be prompted to start the installation. This process should only take a minute or two. During the installation, your connection will be temporarily lost. 
  4. Once the upgrade is complete, it will attempt to reconnect and you may be prompted to re-authenticate
  5. To confirm the upgrade has been completed, click the hamburger icon and select the About menu
    GlobalProtect Settings
  6. The version currently installed will be displayed and should reflect the upgrade
    GlobalProtect version displayed


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