Support for Faculty and Staff who use College-Supplied Computers
- Provide computers to eligible individuals on a four year replacement cycle, with exceptions to the cycle approved by the Chief Information Officer. The computers will be configured with the current standard software supported by IT.
- Provide access to an individual or network printer.
- Provide an on-campus network connection and appropriate network software for all faculty and staff whose positions require the use of a computer.
- Provide email accounts to all faculty and staff for College-related work.
- Provide access to individual and/or departmental network drives.
- Provide software licensed by IT for the campus.
- Provide help during normal College business hours via the IT Help Desk; problem resolution and information will be provided in one or more of the following ways.
- Telephone calls.
- On-site visits to campus locations as necessary to follow up on problems that cannot be resolved during a phone call to the help desk.
- Hardware repair for IT-supplied computers as determined during help desk calls or on-site visits.
- Provide on-line help via the IT web site, available at all times, including non-business hours.
- Provide training in one or more ways.
- Small-group instruction sessions.
- On-line documentation and tutorials.
- Individual help sessions as necessary and possible.
- Provide public computer facilities that may include one or more of the following:
- Special equipment such as flatbed and slide scanners.
- Additional hardware and software as deemed appropriate for academic and administrative work.
- Fee-based black-and-white and color printing.
- Provide and support computers with projection capability in selected classrooms. The computers will be configured with all the standard academic software.
- Provide computer support for College facilities dedicated to using technology in academic classes and staff development.
- Provide limited support for department computer labs with IT-supplied and/or grant-funded computers, including the following services.
- Recommend and purchase hardware.
- Provide access to and installation instructions for all software licensed by IT for the College community.
- Advise on tools and methods for managing lab facilities.
Tags:
SLA
faculty and staff