Support for Faculty and Staff who use College-Supplied Computers

  • Provide computers to eligible individuals on a four year replacement cycle, with exceptions to the cycle approved by the Chief Information Officer. The computers will be configured with the current standard software supported by IT.
  • Provide access to an individual or network printer.
  • Provide an on-campus network connection and appropriate network software for all faculty and staff whose positions require the use of a computer.
  • Provide email accounts to all faculty and staff for College-related work.
  • Provide access to individual and/or departmental network drives.
  • Provide software licensed by IT for the campus.
  • Provide help during normal College business hours via the IT Help Desk; problem resolution and information will be provided in one or more of the following ways.
    • Telephone calls.
    • On-site visits to campus locations as necessary to follow up on problems that cannot be resolved during a phone call to the help desk.
    • Hardware repair for IT-supplied computers as determined during help desk calls or on-site visits.
  • Provide on-line help via the IT web site, available at all times, including non-business hours.
  • Provide training in one or more ways.
    • Small-group instruction sessions.
    • On-line documentation and tutorials.
    • Individual help sessions as necessary and possible.
  • Provide public computer facilities that may include one or more of the following:
    • Special equipment such as flatbed and slide scanners.
    • Additional hardware and software as deemed appropriate for academic and administrative work.
    • Fee-based black-and-white and color printing.
  • Provide and support computers with projection capability in selected classrooms. The computers will be configured with all the standard academic software.
  • Provide computer support for College facilities dedicated to using technology in academic classes and staff development.
  • Provide limited support for department computer labs with IT-supplied and/or grant-funded computers, including the following services.
    • Recommend and purchase hardware.
    • Provide access to and installation instructions for all software licensed by IT for the College community.
    • Advise on tools and methods for managing lab facilities.
Tags:  SLA  faculty and staff