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- Make recommendations for appropriate computer hardware for use at Amherst College.
- Provide each student a network connection for access to the Internet and sufficient bandwidth for academic work.
- Provide software, and installation instructions, for connecting computers to the campus network.
- Provide hot-line support for problems connecting computers to the network via the IT student computing specialists.
- Provide email accounts to all students accessible through their network connection.
- Make available software licensed by IT for the campus.
- Provide hot-line help for fully supported IT-licensed application software through the IT student supervisors and student computer specialists.
- Provide access to on-line help on the IT web site, available 24 hours a day.
- Provide access to public computer facilities with standard software applications for word processing, data analysis and Internet browsing; many specialized academic packages; special equipment such as flatbed and slide scanners; and additional hardware and software as deemed appropriate for academic work. Facilities open most days until 3 a.m.
- Provide fee-based black-and-white and color printing in public computer facilities.
- Provide information about local vendors who may be able to provide hardware repair, data recovery, and other computer hardware related services .
- Provide information about additional resources available for troubleshooting software and hardware problems, such as vendor websites and online Frequently Asked Questions (FAQs).