IT Service Outages

Current Outages

There are no current outages.

Planned Outages

There are no planned outages.

Outage History

IP Phone Service Back Online

Submitted on Monday, 2/27/2017, at 9:16 AM

UPDATE: Service was restored to the IP phone system at about 9:00AM.

The subset of the campus phone system that uses IP (internet protocol) phones is down, and people and offices with such phones cannot place or receive calls. We are working on the problem.

386672
Unknown
Monday, February 27, 2017, at 8:00 AM to at 10:00 AM

Colleague is Up and Running

Submitted on Tuesday, 2/21/2017, at 9:27 AM

UPDATA 9:20AM Colleague is again available.

We are experiencing problems with the Colleague server this morning.  Please logout or stay logged out until you hear otherwise. Thank you for your patience as we determine what the issue is this morning.

 

386702
Unknown
Tuesday, February 21, 2017, at 8:00 AM to at 10:00 AM

COMPLETE: Scheduled network outage (partial) Feb. 21, 7:00-8:00 AM

Submitted on Tuesday, 2/21/2017, at 8:38 AM

UPDATE 2:  UPGRADE UNSUCCESSFUL.  REVERTED TO PREVIOUS SOFTWARE VERSION.  WILL HAVE TO RESCHEDULE AT A LATER DATE.  TO THOSE AFFECTED, THANK YOU FOR YOUR PATIENCE AND WE ARE SORRY FOR THE DELAY IN RESTORING ACCESS TO THE NETWORK THIS MORNING.

UPDATE 1:  SOFTWARE UPGRADE TAKING SLIGHTLY LONGER THAN  ANTICIPATED.  COMPLETION ANTICIPATED BY 8:30.  APOLOGIES.

The College's passive optical network or PON is in need of a software upgrade to correct some operational issues. The upgrade has been scheduled to occur between the hours of 7:00 and 8:00 AM on Tuesday, February 21, 2017.  THE ENTIRE COLLEGE NETWORK WILL NOT BE AFFECTED.  PON has been installed only in new and renovated campus buildings since 2012.  Only those who work in or visit the following buildings may be affected by the upgrade:

  • 40 Dickinson St.
  • 79 South Pleasant St.
  • 271 South Pleasant St.
  • College Hall 
  • Greenway Dorms
  • Johnson Chapel
  • Powerhouse
  • Pratt Field Facilities Building and Press Box
  • Seligman Dorm (but not wireless)
  • Whalen House
  • Alumni Gym (2016 office renovations only)
  • Bunker 
  • Converse (basement only)
  • Frost (Barker Room and Center for Humanistic Inquiry only)
  • Keefe Campus Center (2nd floor, some 1st)
  • Merrill Apartments
  • Service Building (basement only)
386682
386672
386677
386676
386674
Unknown
Scheduled maintenance
Tuesday, February 21, 2017, at 8:30 AM
Tuesday, February 21, 2017, at 7:20 AM to at 8:25 AM

Brief Web site down time

Submitted on Monday, 1/9/2017, at 2:06 PM

Two brief outages, lasting approx. one to two minutes each are required to address a software problem on the main web site. Other web services, such as AC Data and Moodle, will be unaffected.

386633
Unknown
Monday, January 9, 2017, at 2:05 PM
Monday, January 9, 2017, at 2:00 PM to at 2:05 PM

Wireless Update, Morning of December 28, 2016

Submitted on Monday, 1/9/2017, at 2:07 PM

The systems department will update wireless controllers and access points beginning at 7:00 AM on Wednesday, December 28th. Expected duration is one hour. If you are using wireless on campus during that time your connection will drop a couple of times for a few minutes each. 

386677
386676
386678
Unknown
Planned Wireless Update
Wednesday, December 28, 2016, at 8:00 AM
Wednesday, December 28, 2016, at 7:00 AM to at 7:30 AM

SERVICE RESTORED. Partial Network Outage in Morrow Dorm

Submitted on Thursday, 12/1/2016, at 9:37 AM

Parts of Morrow Dorm have lost Ethernet and wireless connectivity. We are working on the problem and expect a resolution soon.

A faulty switch was replaced and service restored by 8:30 AM

386677
386676
386678
386674
Unknown
Thursday, December 1, 2016, at 8:03 AM to at 12:00 PM

Scheduled Voicemail System Maintenance 11/9/16

Submitted on Thursday, 11/10/2016, at 8:20 AM

Server operating system maintenance will be performed on the College's voicemail system between the hours of 6:00PM and midnight on November 9, 2016.  During this period, the voicemail system may be unavailable to callers and/or subscribers one or more times for short (5 to 10-minute) intervals, while the server reboots.  College phones will continue to work during this maintenance.

386673
Unknown
Scheduled maintenance
Wednesday, November 9, 2016, at 11:55 PM
Wednesday, November 9, 2016, at 6:00 PM to at 9:45 PM

Duplicate Phone Bills Accidentally Sent for Campus Phones

Submitted on Wednesday, 9/14/2016, at 7:41 PM

We apologize for the inconvenience, but an issue with our bill processing caused the phone bills for campus phones to be sent via email multiple times. Please rest assured that accounts will only be charged once.

Please contact us at AskIT@amherst.edu, if you have any questions.

386672
Unknown
Friday, September 16, 2016, at 6:00 PM
Wednesday, September 14, 2016, at 6:00 PM to Friday, September 16, 2016, at 6:00 PM

Wireless Network Available in McGuire Life Science Building

Submitted on Wednesday, 9/7/2016, at 1:33 PM

Update: August 22 at 12:00 PM

The wireless network is available in McGuire Life Sciences Building.

Update: August 22 at 10:29 AM

Flooding in McGuire Life Sciences has knocked out all networking equipment. Replacing the equipment is expected to take a few days. 

The Communications Infrastructure department is working to implement emergency wireless access today (Monday, August 22nd). They hope to have the building "lit" for wireless sometime this afternoon.

Ethernet (wired) access will not be available until the damaged equipment is replaced.

386677
386676
386678
386674
Unknown
Monday, August 22, 2016, at 12:00 PM to at 1:00 PM

Scheduled Maintenance will Affect Access to ACDATA, Colleague, and Other Select Services on Wednesday, August 17 at 4pm

Submitted on Monday, 8/15/2016, at 12:28 PM

On Wednesday, August 17 at 4pm, we will perform a hardware upgrade that will affect access to select services. The upgrade window is expected to last an hour and will affect access to AC Data, Colleague, Colleague ODBC Connections, and WebUI. During the upgrade, we will increase the memory available on the system that provides the services listed with the goal of enhancing the performance of services hosted in the system.

Please contact us at AskIT@amherst.edu, if you have questions or concerns.

387600
387593
387591
387599
387590
387598
387595
387592
Unknown
Wednesday, August 17, 2016, at 8:00 PM
Wednesday, August 17, 2016, at 8:00 AM to at 8:00 PM