Information Technology

Update on Faculty/Staff Mac Computers - Wireless/Other Issues

This unexpected outage occurred from Wednesday, 9/18/2013 at 5:00 AM to Tuesday, 10/1/2013 at 12:00 AM, lasting 1 week 5 days.

Services Affected

More Information

Description

If you experience difficulties with or notice changes that you did not make to your College-owned Macintosh laptop or desktop computer, please contact the IT Help Desk at helpdesk@amherst.edu, submit a Help Desk request online, or phone 542-2526.

A problem occurred such that Casper, the College Mac software and inventory management system, accidentally automatically applied to a subset of Faculty and Staff College-owned Mac computers settings meant for Public and Classroom computers. Affected Mac laptops or desktops might have difficulties such as the Shut Down option missing from the Apple menu; inactive wireless/Wi-Fi; changes to the user environment such as changes to the dock, desktop or wallpaper; changes to software including software that won't open; or what appears to be crashing. The problem began late Tuesday evening and continued into Wednesday morning. . We corrected the cause of the problem on our Casper software and inventory management system and are contacting everyone we believe was affected so that we can also correct the problem on individual computers.

If your wireless/Wi-Fi is inactive and won't work, as a temporary solution please try connecting with an Ethernet cable for a wired Internet connection until we can fix the problem on your computer. Most people whose wireless won't work have been able to connect to the Internet with a wired Ethernet cable connection. If you are on campus and have not previously completed Network Registration for an Ethernet connection, you must do that first. To Network Register open a web browser and enter the URL netreg.amherst.edu. Complete the network registration. Close your web browser and restart your computer.  We have Ethernet cables available at the IT Help Desk to give out if you need one.

Margaret Stancer

Director, IT Support Services
AC 2240
Amherst College
Amherst, MA 01002-5000
413-542-8395

 

Reason(s) for Outage

Problem with Casper Mac Software Inventory Management Server