Information Technology

Problems Connecting to EMail using Thunderbird

This unexpected outage occurred from Wednesday, 1/22/2014 at 12:00 AM to Monday, 2/17/2014 at 8:00 AM, lasting 3 weeks 5 days.

Services Affected

More Information


For the second time in a month, some off-campus users are unable to connect to their Amherst email using Thunderbird. A common factor is that these people are Comcast customers--though not all Comcast customers are having problems. Members of ITSS and SNG are working the problem.

In the meantime we recommend Thunderbird users who can't connect from off-campus use OWA, the College's web interface to email.

UPDATE: February 27. 

A team consisting of members of ITSS and SNG is working this problem and will report progress to the affected people.



Reason(s) for Outage