IT Service Outage History

FIXED: Email Out for a subset of users

Submitted on Friday, 5/27/2016, at 10:56 AM

A significant number of users can't access their email this morning, instead receiving a "secure connection refused" or similar message. We are working the problem.

About 9:40 AM the systems group discovered the problem and applied a fix.

386296
Unknown
Monday, May 23, 2016, at 8:45 AM to at 9:15 AM

Login to Select Services Unavailable

Submitted on Monday, 5/9/2016, at 1:44 PM

We are aware of an issue that currently prevents logins from a subset of accounts to select services, such as: Dropbox, Gartner, and AskIT. Please contact us by writing to AskIT@amherst.edu, if you need assistance with this issue.

 

386561
Unknown
Monday, May 9, 2016, at 9:20 AM to at 12:00 PM

Amherst Web Site Problems

Submitted on Monday, 5/9/2016, at 9:19 AM

An ongoing outage is affecting services offered by Amherst College Information Technology. We are working on the problem and appreciate your patience.

 

386633
Unknown
Wednesday, May 4, 2016, at 9:40 AM to Monday, May 9, 2016, at 9:00 AM

Resolved---Internet Access Limited: Unable to Access External Websites

Submitted on Wednesday, 4/27/2016, at 3:57 PM

April 25, 2015 - 9:14am: We lost our external Internet connection for about 15 minutes this AM. Service was restored about 9:15 AM

 

386677
386676
470805
386678
386674
387603
386675
386679
387588
Unknown
Monday, April 25, 2016, at 8:45 AM to at 9:00 AM

Card Swipes Not Operating on Many Networked Printers

Submitted on Wednesday, 4/6/2016, at 9:07 AM

The card swipes on many departmental networked printers are not working. We are working the problem.

In the meantime, you can still log in manually to perform your copying and scanning tasks.

 

386765
Unknown
Thursday, March 31, 2016, at 12:00 PM to Tuesday, April 5, 2016, at 12:00 PM

Network Printing Offline: Fixed

Submitted on Thursday, 3/31/2016, at 10:37 AM

An ongoing outage is affecting services offered by Amherst College Information Technology. We are working on the problem and appreciate your patience.

Networked printer are unavailable. We are working the problem.

We rebooted the printer server, which fixed the problem.

386765
Unknown
Thursday, March 31, 2016, at 8:35 AM to at 9:00 AM

Colleague & ACdata

Submitted on Friday, 3/25/2016, at 12:05 PM

The Colleague production server will be shut down at noon on Friday, March 18th for a time critical database upgrade.

 

The following resources will be unavailable:  

  WebUI.amherst.edu/production

  Acdata.amherst.edu,

  Collive ODBC connections

Unknown
Sunday, March 20, 2016, at 12:00 PM
Friday, March 18, 2016, at 12:00 PM to Saturday, March 19, 2016, at 12:00 AM

Scheduled Maintenance to Delay ACDollar$ Deposits on Monday for 30 minutes

Submitted on Friday, 3/4/2016, at 9:26 AM

A scheduled maintenance on Monday morning will delay deposits to ACDollar$, from 9:30am to 10:00am. Although ACDollar$ will continue to accept and will process deposits through the GET system, deposits will not be reflected until the maintenance window ends. The maintenance is necessary to maintain the stability and security of ACDollar$ systems.

Please contact us at AskIT@amherst.edu, if you have any questions or concerns.

388856
Unknown
Upgrade Maintenance
Monday, March 7, 2016, at 10:00 AM
Monday, March 7, 2016, at 9:30 AM to at 10:00 AM

Scheduled Phone System Outage Completed

Submitted on Wednesday, 3/2/2016, at 8:15 AM

On Wednesday, March 2, from 4:00 AM to 5:00 AM, the college’s telephone system will be unavailable while software maintenance is being performed.  The telephone numbers for the Amherst College Police may still be reached by dialing all seven digits from a cell phone or non-campus line.  Business (413) 542-2291 and Emergency (413) 542-2111.  In the unlikely event that those numbers fail, emergencies may be directed to the local 9-1-1 system.

386672
386673
Unknown
Bug Fix
Wednesday, March 2, 2016, at 5:00 AM
Wednesday, March 2, 2016, at 4:00 AM to at 4:30 AM

Internet Connectivity Issues Resolved

Submitted on Tuesday, 3/1/2016, at 7:08 AM

Internet Connectivity Issues Resolved
February 29, 2016: 5:03pm - We detected an issue with our Internet connectivity and have addressed it. All resources on the Internet should have become accessible again as of 4:55pm.

Internet Connectivity Currently Unavailable
February 29, 2016: 4:14pm - We are currently experiencing issues with connectivity to resources on the Internet. We will post more information as we determine the cause and resolve the issue.

386677
386676
470805
386678
386674
387603
386675
386679
387588
Unknown
Monday, February 29, 2016, at 4:14 PM to at 5:03 PM