IT Service Outage History

Interruption of Wireless Network on Campus Due to Scheduled Upgrades on Tuesday, May 31

Submitted on Friday, 5/27/2016, at 4:30 PM

On Tuesday, May 31, beginning at 9:30am, we plan to upgrade the wireless network controllers across campus. This will result in a rolling interruption of wireless service in different parts of the campus as the various components restart.  If you are using the wireless network on Tuesday, May 31, you will likely experience interruptions of wireless services of 15-30 minutes at some point during the day. We expect all wireless services will be back up and running normally by 3:00pm. The wired network service will be unaffected.

Please contact us at AskIT@amherst.edu, if you have any questions or concerns.

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Unknown
Tuesday, May 31, 2016, at 4:00 PM
Monday, May 30, 2016, at 12:00 AM to Tuesday, May 31, 2016, at 4:00 PM

Wireless Upgrade on Tuesday, May 31

Submitted on Friday, 5/27/2016, at 10:55 AM

This coming Tuesday (May 31) beginning at approximately 9:30 AM, the IT Department will be upgrading our wireless network controllers.  This will result in a rolling interruption of wireless service in different parts of the campus as the various components restart.  Any individual user will likely see one or two outages of 15-30 minutes at some point during the day, and we expect all wireless service will be back up and running normally by 3:00 PM.   The wired network service will be unaffected.

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Unknown
Upgrade
Tuesday, May 31, 2016, at 3:00 PM
Tuesday, May 31, 2016, at 9:30 AM to at 3:00 PM

FIXED: Email Out for a subset of users

Submitted on Friday, 5/27/2016, at 10:56 AM

A significant number of users can't access their email this morning, instead receiving a "secure connection refused" or similar message. We are working the problem.

About 9:40 AM the systems group discovered the problem and applied a fix.

386296
Unknown
Monday, May 23, 2016, at 8:45 AM to at 9:15 AM

Login to Select Services Unavailable

Submitted on Monday, 5/9/2016, at 1:44 PM

We are aware of an issue that currently prevents logins from a subset of accounts to select services, such as: Dropbox, Gartner, and AskIT. Please contact us by writing to AskIT@amherst.edu, if you need assistance with this issue.

 

386561
Unknown
Monday, May 9, 2016, at 9:20 AM to at 12:00 PM

Amherst Web Site Problems

Submitted on Monday, 5/9/2016, at 9:19 AM

An ongoing outage is affecting services offered by Amherst College Information Technology. We are working on the problem and appreciate your patience.

 

386633
Unknown
Wednesday, May 4, 2016, at 9:40 AM to Monday, May 9, 2016, at 9:00 AM

Resolved---Internet Access Limited: Unable to Access External Websites

Submitted on Wednesday, 4/27/2016, at 3:57 PM

April 25, 2015 - 9:14am: We lost our external Internet connection for about 15 minutes this AM. Service was restored about 9:15 AM

 

386677
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387588
Unknown
Monday, April 25, 2016, at 8:45 AM to at 9:00 AM

Card Swipes Not Operating on Many Networked Printers

Submitted on Wednesday, 4/6/2016, at 9:07 AM

The card swipes on many departmental networked printers are not working. We are working the problem.

In the meantime, you can still log in manually to perform your copying and scanning tasks.

 

386765
Unknown
Thursday, March 31, 2016, at 12:00 PM to Tuesday, April 5, 2016, at 12:00 PM

Network Printing Offline: Fixed

Submitted on Thursday, 3/31/2016, at 10:37 AM

An ongoing outage is affecting services offered by Amherst College Information Technology. We are working on the problem and appreciate your patience.

Networked printer are unavailable. We are working the problem.

We rebooted the printer server, which fixed the problem.

386765
Unknown
Thursday, March 31, 2016, at 8:35 AM to at 9:00 AM

Colleague & ACdata

Submitted on Friday, 3/25/2016, at 12:05 PM

The Colleague production server will be shut down at noon on Friday, March 18th for a time critical database upgrade.

 

The following resources will be unavailable:  

  WebUI.amherst.edu/production

  Acdata.amherst.edu,

  Collive ODBC connections

Unknown
Sunday, March 20, 2016, at 12:00 PM
Friday, March 18, 2016, at 12:00 PM to Saturday, March 19, 2016, at 12:00 AM

Scheduled Maintenance to Delay ACDollar$ Deposits on Monday for 30 minutes

Submitted on Friday, 3/4/2016, at 9:26 AM

A scheduled maintenance on Monday morning will delay deposits to ACDollar$, from 9:30am to 10:00am. Although ACDollar$ will continue to accept and will process deposits through the GET system, deposits will not be reflected until the maintenance window ends. The maintenance is necessary to maintain the stability and security of ACDollar$ systems.

Please contact us at AskIT@amherst.edu, if you have any questions or concerns.

388856
Unknown
Upgrade Maintenance
Monday, March 7, 2016, at 10:00 AM
Monday, March 7, 2016, at 9:30 AM to at 10:00 AM