IT Service Outage History
On Friday, June 24 at 2pm, we will perform a critical software upgrade that will affect access to select services until late Friday evening. The following resources will be unavailable:
- WebUI.amherst.edu/production (“Collive”)
- Acdata.amherst.edu (“ACData”)
- Collive ODBC connections (“Safari”)
All Colleague users will be notified, when the system is back online late Friday night.
Why is the upgrade is required now?
Our software provider for these systems notified us that this upgrade is required to protect against the “DROWN” (Decrypting RSA with Obsolete and Weakened Encryption CVE-2016-0800) vulnerability. The production upgrade has already been delayed for about a month due to end of semester demands for Colleague. Although this is not the most oconvenient time for the critical upgrade either, we appreciate departments’ flexibility in identifying a date for this important work.
On Wednesday, June 8 at 4pm, we will perform a hardware upgrade that will affect access to select services. The upgrade window is expected to last an hour and will affect access to AC Data, Colleague, Colleague ODBC Connections, and WebUI. During the upgrade, we will increase the memory available on the system that provides the services listed with the goal of enhancing the performance of services hosted in the system.
Please contact us at AskIT@amherst.edu, if you have questions or concerns.
Streaming webcams and some videos on the Amherst website are currently down. There is a problem with the license file for our streaming server instance. We are working the problem.
On Tuesday, May 31, beginning at 9:30am, we plan to upgrade the wireless network controllers across campus. This will result in a rolling interruption of wireless service in different parts of the campus as the various components restart. If you are using the wireless network on Tuesday, May 31, you will likely experience interruptions of wireless services of 15-30 minutes at some point during the day. We expect all wireless services will be back up and running normally by 3:00pm. The wired network service will be unaffected.
Please contact us at AskIT@amherst.edu, if you have any questions or concerns.
This coming Tuesday (May 31) beginning at approximately 9:30 AM, the IT Department will be upgrading our wireless network controllers. This will result in a rolling interruption of wireless service in different parts of the campus as the various components restart. Any individual user will likely see one or two outages of 15-30 minutes at some point during the day, and we expect all wireless service will be back up and running normally by 3:00 PM. The wired network service will be unaffected.
A significant number of users can't access their email this morning, instead receiving a "secure connection refused" or similar message. We are working the problem.
About 9:40 AM the systems group discovered the problem and applied a fix.
We are aware of an issue that currently prevents logins from a subset of accounts to select services, such as: Dropbox, Gartner, and AskIT. Please contact us by writing to AskIT@amherst.edu, if you need assistance with this issue.
An ongoing outage is affecting services offered by Amherst College Information Technology. We are working on the problem and appreciate your patience.
April 25, 2015 - 9:14am: We lost our external Internet connection for about 15 minutes this AM. Service was restored about 9:15 AM
The card swipes on many departmental networked printers are not working. We are working the problem.
In the meantime, you can still log in manually to perform your copying and scanning tasks.