IT Service Outage History

Network Printing Offline: Fixed

Submitted on Thursday, 3/31/2016, at 10:37 AM

An ongoing outage is affecting services offered by Amherst College Information Technology. We are working on the problem and appreciate your patience.

Networked printer are unavailable. We are working the problem.

We rebooted the printer server, which fixed the problem.

386765
Unknown
Thursday, March 31, 2016, at 8:35 AM to at 9:00 AM

Colleague & ACdata

Submitted on Friday, 3/25/2016, at 12:05 PM

The Colleague production server will be shut down at noon on Friday, March 18th for a time critical database upgrade.

 

The following resources will be unavailable:  

  WebUI.amherst.edu/production

  Acdata.amherst.edu,

  Collive ODBC connections

Unknown
Sunday, March 20, 2016, at 12:00 PM
Friday, March 18, 2016, at 12:00 PM to Saturday, March 19, 2016, at 12:00 AM

Scheduled Maintenance to Delay ACDollar$ Deposits on Monday for 30 minutes

Submitted on Friday, 3/4/2016, at 9:26 AM

A scheduled maintenance on Monday morning will delay deposits to ACDollar$, from 9:30am to 10:00am. Although ACDollar$ will continue to accept and will process deposits through the GET system, deposits will not be reflected until the maintenance window ends. The maintenance is necessary to maintain the stability and security of ACDollar$ systems.

Please contact us at AskIT@amherst.edu, if you have any questions or concerns.

388856
Unknown
Upgrade Maintenance
Monday, March 7, 2016, at 10:00 AM
Monday, March 7, 2016, at 9:30 AM to at 10:00 AM

Scheduled Phone System Outage Completed

Submitted on Wednesday, 3/2/2016, at 8:15 AM

On Wednesday, March 2, from 4:00 AM to 5:00 AM, the college’s telephone system will be unavailable while software maintenance is being performed.  The telephone numbers for the Amherst College Police may still be reached by dialing all seven digits from a cell phone or non-campus line.  Business (413) 542-2291 and Emergency (413) 542-2111.  In the unlikely event that those numbers fail, emergencies may be directed to the local 9-1-1 system.

386672
386673
Unknown
Bug Fix
Wednesday, March 2, 2016, at 5:00 AM
Wednesday, March 2, 2016, at 4:00 AM to at 4:30 AM

Internet Connectivity Issues Resolved

Submitted on Tuesday, 3/1/2016, at 7:08 AM

Internet Connectivity Issues Resolved
February 29, 2016: 5:03pm - We detected an issue with our Internet connectivity and have addressed it. All resources on the Internet should have become accessible again as of 4:55pm.

Internet Connectivity Currently Unavailable
February 29, 2016: 4:14pm - We are currently experiencing issues with connectivity to resources on the Internet. We will post more information as we determine the cause and resolve the issue.

386677
386676
470805
386678
386674
387603
386675
386679
387588
Unknown
Monday, February 29, 2016, at 4:14 PM to at 5:03 PM

Printing to Select Copiers/Select Printers Unavailable

Submitted on Sunday, 2/21/2016, at 5:26 PM

An upgrade to one of our printing systems will take place from 5:00pm to 5:30pm today. During the upgrade, printing to select printers and copiers will not be available. Please contact us at x2526, or send an email to AskIT@amherst.edu, if you have any questions.

386765
386764
386767
Unknown
Monday, February 22, 2016, at 5:45 PM
Monday, February 22, 2016, at 4:30 PM to at 5:45 PM

Colleague is Down

Submitted on Thursday, 1/28/2016, at 1:32 PM

Colleague is offline; we are working to bring it online.

386702
Unknown
Thursday, January 28, 2016, at 8:00 AM to at 1:00 PM

CABLE TV BRIEF SCHEDULED OUTAGE, DECEMBER 15, 7:30AM

Submitted on Tuesday, 12/15/2015, at 7:50 AM

At 7:30AM on Tuesday, December 15, software maintenance will be performed on our cable TV system that is expected to resolve the majority (if not all) of the channel dropping issues that we have been experiencing this fall.  After the maintenance is performed, the system will go down for approximately five minutes.  A few TVs may need to rescan channels, but the majority of TVs will not.

-- Stephen A. Judycki  sajudycki@amherst.edu  413-542-5823
    Director, IT Communications Infrastructure, Amherst College

386682
Unknown
scheduled
Tuesday, December 15, 2015, at 8:00 AM
Tuesday, December 15, 2015, at 7:30 AM to at 7:47 AM

Card System Upgrade to Affect Laundry and Vending Machines on Dec 8 from 8am-11pm

Submitted on Wednesday, 12/2/2015, at 10:05 AM

An upgrade to the OneCard card system will affect some card services on December 8, from 8:00am to 11:00pm. Although door access, Valenting Dining Hall, and Schwemm's Coffee House will continue to process transactions with the card, laundry and vending machines will only accept cash during the upgrade window.

Please contact us at AskIT@amherst.edu, if you have any questions.

388856
388864
Unknown
Monday, December 7, 2015, at 6:00 PM to Tuesday, December 8, 2015, at 11:00 PM

Brief wireless outage

Submitted on Tuesday, 11/24/2015, at 12:26 PM

Tuesday morning at 7:30 AM we will be upgrading our campus wireless controllers.  This will result in a rolling interruption of wireless service in different parts of the campus as the various components restart.  Any individual user will likely see an outage of 10-15 minutes at some point during the 7:30 AM – 8:00 AM window, and we expect all wireless service will be back up and running normally before 8:00 AM.   Wired network service will be unaffected.

386677
386676
Unknown
Controller upgrade
Tuesday, November 24, 2015, at 8:30 AM
Tuesday, November 24, 2015, at 7:00 AM to at 8:30 AM