IT Service Outage History
An upgrade to one of our printing systems will take place from 5:00pm to 5:30pm today. During the upgrade, printing to select printers and copiers will not be available. Please contact us at x2526, or send an email to AskIT@amherst.edu, if you have any questions.
Colleague is offline; we are working to bring it online.
At 7:30AM on Tuesday, December 15, software maintenance will be performed on our cable TV system that is expected to resolve the majority (if not all) of the channel dropping issues that we have been experiencing this fall. After the maintenance is performed, the system will go down for approximately five minutes. A few TVs may need to rescan channels, but the majority of TVs will not.
-- Stephen A. Judycki firstname.lastname@example.org 413-542-5823
Director, IT Communications Infrastructure, Amherst College
An upgrade to the OneCard card system will affect some card services on December 8, from 8:00am to 11:00pm. Although door access, Valenting Dining Hall, and Schwemm's Coffee House will continue to process transactions with the card, laundry and vending machines will only accept cash during the upgrade window.
Please contact us at AskIT@amherst.edu, if you have any questions.
Tuesday morning at 7:30 AM we will be upgrading our campus wireless controllers. This will result in a rolling interruption of wireless service in different parts of the campus as the various components restart. Any individual user will likely see an outage of 10-15 minutes at some point during the 7:30 AM – 8:00 AM window, and we expect all wireless service will be back up and running normally before 8:00 AM. Wired network service will be unaffected.
Required maintenance will be performed on the cable TV system on Tuesday, October 20, from 8:00AM to 9:00AM. The channel lineup will not be available during this maintenance.
ACDATA will not be available the morning of Oct 15th from 5am to 8:30am. System updates are being applied at this time.
The cable TV system will be re-booted by our service provider in an attempt to restore three channels that have been off-line since Monday. The outage is expected to last about 10 minutes.
Google services such as googleapps.amherst.edu and YouTube are unavailable to many--but not all--wireless network users on campus. There is nothing wrong with your device. We are working on the problem and hope to have it resolved soon.
This was a problem with Google and it was resolved over the weekend.
A wireless systems upgrade will affect wireless network connectivity from 7:00 AM to 7:30 AM. We expect all wireless services to be restored no later than 7:45 AM. Wired network service will be unaffected.
Please contact us at x2526, if you have any questions.