IT Service Outage History

Storage02 File Server Unavailable

Submitted on Wednesday, 7/22/2015, at 4:52 PM

An ongoing outage is affecting services offered by Amherst College Information Technology. We are working on the problem and appreciate your patience. The server \\storage02 is undergoing unscheduled maintenance and will be unavailable to users until further notice.  All other file servers are operating normally.

386715
Unknown
Wednesday, July 22, 2015, at 1:00 PM to at 4:45 PM

JULY 21 SCHEDULED PHONE SYSTEM OUTAGE

Submitted on Wednesday, 7/22/2015, at 8:29 AM

There will be a scheduled phone system outage between 6:00PM and 7:00PM on Tuesday, July 21.  The outage duration is expected to be less than 30 minutes.

If you ever need to report an emergency and 2111 is unavailable, please hang up and dial 911.

Contact:  Steve Judycki 413-542-5823 sajudycki@amherst.edu

 

386672
386673
Unknown
critical maintenance
Tuesday, July 21, 2015, at 7:00 PM
Tuesday, July 21, 2015, at 6:00 PM to at 7:00 PM

Phone System Quirkiness

Submitted on Wednesday, 7/22/2015, at 8:29 AM

Several reports of phone system quirkiness during the lunchtime hour today have been reported.  Reports ranged from brief loss of dial tone to difficulties with call forwarding.  These issues are most likely related to the need for a system reboot, which is scheduled for 6:00PM this evening.  We are hopeful that stability will be restored after the reboot.

 -- Stephen A. Judycki  sajudycki@amherst.edu  413-542-5823
    Director, IT Communications Infrastructure, Amherst College

Unknown
Tuesday, July 21, 2015, at 2:30 PM to at 7:00 PM

July 15 Scheduled Phone System Outage

Submitted on Tuesday, 7/14/2015, at 4:31 PM

There will be a scheduled phone system outage between 6:00PM and 10:00PM on Wednesday, July 15.  Outage duration should be approximately 30-45 minutes.  Purpose is to install software patches and reboot PBX.

 -- Stephen A. Judycki   sajudycki@amherst.edu  413-542-5823
    Director, IT Communications Infrastructure, Amherst College

386672
386673
Unknown
Wednesday, July 15, 2015, at 10:00 PM
Wednesday, July 15, 2015, at 6:00 PM to at 10:00 PM

Moodle will be Unavailable Due to Planned Upgrade on Wednesday Morning

Submitted on Monday, 7/13/2015, at 9:53 PM

Moodle will be unavaialble this Wednesday, July 15 from 7:30am - 8:00am due to a planned upgrade. During that time, Moodle will be inaccessible and you will not be able to log in to the Moodle site. If you have any questions or concerns, please feel free to contact Bridget Dahill at bdahill@amherst.edu.

 

386299
Unknown
Planned Upgrade
Wednesday, July 15, 2015, at 8:00 AM
Monday, July 13, 2015, at 9:48 PM to Wednesday, July 15, 2015, at 8:00 AM

No Public Computers in Seeley Mudd Today

Submitted on Friday, 7/10/2015, at 8:42 AM

Due to transformer work related to construction, all public computers in Seeley Mudd will be powered down until Friday morning (July 10). Public computers are still available in the A Level of the library.

387493
386691
Unknown
Construction-related electrical work
Friday, July 10, 2015, at 10:00 AM
Thursday, July 9, 2015, at 8:00 AM to Friday, July 10, 2015, at 8:00 AM

No Help Desk After 3:00PM Today

Submitted on Friday, 7/10/2015, at 8:43 AM

Due to construction-related electrical work, Seeley Mudd is without power this afternoon. The Help Desk will reopen tomorrow morning.

386300
Unknown
Construction
Friday, July 10, 2015, at 8:00 AM
Thursday, July 9, 2015, at 2:45 PM to Friday, July 10, 2015, at 8:00 AM

Internet Connectivity at Frost Library

Submitted on Monday, 7/6/2015, at 12:54 PM

Update 12:53PM: Frost library has confirmed their network service is restored.

Internet connectivity at Frost is currently unavailable due to a malfunciton with a Cisco network device. The device routes network connectivity to the entire building. A service representative from Cisco will be on site to service the device within 4 hours. In the meantime, the following services are unavailable at Frost: WiFi connectivity, Internet access, and network services from Amherst College (email, shares, and websites among others). 

Please contact us at x2526, if you have any questions or concerns.

386675
Unknown
Cisco device malfunction
Monday, July 6, 2015, at 8:52 AM to at 12:30 PM

Scheduled Maintenance: Public Printing

Submitted on Monday, 6/22/2015, at 12:12 PM

Update 12:10pm: The maintenance window has been expanded until Tuesday, June 23, 4:30pm. Please contact us at x2526 if you have any questions or concerns.

A scheduled maintenance to the public printing system will take place on Monday, June 22, from 8:00am to 2:00pm. Printers at the following locations will be unavailable during the maintenance window:

  • Biology Lab
  • Campus Center Atrium and Room 103
  • Career Center
  • Econ Lab 
  • Frost Library
  • Music Lab
  • Physics Lab 215, 200, 208, 217, and 411
  • Q Center
  • Science Library
  • Smudd Lab
  • Webster 102 Lab
  • Writing Center

Please contact us at x2526, if you have any questions or concerns.

Sincerely,

IT Support Services
Information Technology
Seeley Mudd

 

386764
Unknown
Planned Upgrade
Tuesday, June 23, 2015, at 4:30 PM
Monday, June 22, 2015, at 1:00 AM to Tuesday, June 23, 2015, at 4:30 PM

Resolved: Mobile Printing is Currently Unavailable

Submitted on Monday, 4/20/2015, at 9:08 PM

The issue with Mobile Printing has been corrected. Please contact us at AskIT@amherst.edu if you need any assistance.

April 20, 2015: 9:01AM
An ongoing issue is affecting Mobile Printing, https://www.amherst.edu/mm/387223. Regular printing via a computer is available and functional. We are working on the issue and appreciate your patience.

386764
Unknown
Monday, April 20, 2015, at 9:03 AM to at 3:01 PM