IT Service Outage History

Printing to Select Copiers/Select Printers Unavailable

Submitted on Sunday, 2/21/2016, at 5:26 PM

An upgrade to one of our printing systems will take place from 5:00pm to 5:30pm today. During the upgrade, printing to select printers and copiers will not be available. Please contact us at x2526, or send an email to AskIT@amherst.edu, if you have any questions.

386765
386764
386767
Unknown
Monday, February 22, 2016, at 5:45 PM
Monday, February 22, 2016, at 4:30 PM to at 5:45 PM

Colleague is Down

Submitted on Thursday, 1/28/2016, at 1:32 PM

Colleague is offline; we are working to bring it online.

386702
Unknown
Thursday, January 28, 2016, at 8:00 AM to at 1:00 PM

CABLE TV BRIEF SCHEDULED OUTAGE, DECEMBER 15, 7:30AM

Submitted on Tuesday, 12/15/2015, at 7:50 AM

At 7:30AM on Tuesday, December 15, software maintenance will be performed on our cable TV system that is expected to resolve the majority (if not all) of the channel dropping issues that we have been experiencing this fall.  After the maintenance is performed, the system will go down for approximately five minutes.  A few TVs may need to rescan channels, but the majority of TVs will not.

-- Stephen A. Judycki  sajudycki@amherst.edu  413-542-5823
    Director, IT Communications Infrastructure, Amherst College

386682
Unknown
scheduled
Tuesday, December 15, 2015, at 8:00 AM
Tuesday, December 15, 2015, at 7:30 AM to at 7:47 AM

Card System Upgrade to Affect Laundry and Vending Machines on Dec 8 from 8am-11pm

Submitted on Wednesday, 12/2/2015, at 10:05 AM

An upgrade to the OneCard card system will affect some card services on December 8, from 8:00am to 11:00pm. Although door access, Valenting Dining Hall, and Schwemm's Coffee House will continue to process transactions with the card, laundry and vending machines will only accept cash during the upgrade window.

Please contact us at AskIT@amherst.edu, if you have any questions.

388856
388864
Unknown
Monday, December 7, 2015, at 6:00 PM to Tuesday, December 8, 2015, at 11:00 PM

Brief wireless outage

Submitted on Tuesday, 11/24/2015, at 12:26 PM

Tuesday morning at 7:30 AM we will be upgrading our campus wireless controllers.  This will result in a rolling interruption of wireless service in different parts of the campus as the various components restart.  Any individual user will likely see an outage of 10-15 minutes at some point during the 7:30 AM – 8:00 AM window, and we expect all wireless service will be back up and running normally before 8:00 AM.   Wired network service will be unaffected.

386677
386676
Unknown
Controller upgrade
Tuesday, November 24, 2015, at 8:30 AM
Tuesday, November 24, 2015, at 7:00 AM to at 8:30 AM

Cable TV Scheduled Outage, October 20, 8-9AM

Submitted on Tuesday, 10/20/2015, at 9:01 AM

Required maintenance will be performed on the cable TV system on Tuesday, October 20, from 8:00AM to 9:00AM.  The channel lineup will not be available during this maintenance.

386682
Unknown
scheduled maintenance
Tuesday, October 20, 2015, at 9:00 AM
Tuesday, October 20, 2015, at 8:20 AM to at 8:40 AM

ACDATA will be down on 10/15 from 5am to 8:30am

Submitted on Thursday, 10/15/2015, at 5:45 AM

ACDATA will not be available the morning of Oct 15th from 5am to 8:30am.  System updates are being applied at this time.

Unknown
Planned
Thursday, October 15, 2015, at 8:30 AM
Thursday, October 15, 2015, at 5:41 AM to at 8:30 AM

Cable TV planned outage

Submitted on Wednesday, 10/7/2015, at 12:08 PM

The cable TV system will be re-booted by our service provider in an attempt to restore three channels that have been off-line since Monday.  The outage is expected to last about 10 minutes.

386682
Unknown
system maintenance
Wednesday, October 7, 2015, at 11:15 AM
Wednesday, October 7, 2015, at 11:00 AM to at 11:15 AM

Google Services Unavailable for Many Wireless Users

Submitted on Monday, 9/28/2015, at 12:21 PM

Google services such as googleapps.amherst.edu and YouTube are unavailable to many--but not all--wireless network users on campus. There is nothing wrong with your device. We are working on the problem and hope to have it resolved soon.

This was a problem with Google and it was resolved over the weekend.

386677
386676
386678
Unknown
Friday, September 25, 2015, at 12:00 PM to Sunday, September 27, 2015, at 12:00 PM

Wireless Systems Upgrade to Affect Connectivity on Monday 7am-7:30am

Submitted on Sunday, 8/30/2015, at 3:16 PM

A wireless systems upgrade will affect wireless network connectivity from 7:00 AM to 7:30 AM. We expect all wireless services to be restored no later than 7:45 AM. Wired network service will be unaffected.

Please contact us at x2526, if you have any questions.

386676
Unknown
Upgrade
Monday, August 31, 2015, at 7:30 AM
Monday, August 31, 2015, at 6:30 AM to at 8:00 AM