IT Service Outage History

Brief wireless outage

Submitted on Tuesday, 11/24/2015, at 12:26 PM

Tuesday morning at 7:30 AM we will be upgrading our campus wireless controllers.  This will result in a rolling interruption of wireless service in different parts of the campus as the various components restart.  Any individual user will likely see an outage of 10-15 minutes at some point during the 7:30 AM – 8:00 AM window, and we expect all wireless service will be back up and running normally before 8:00 AM.   Wired network service will be unaffected.

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Unknown
Controller upgrade
Tuesday, November 24, 2015, at 8:30 AM
Tuesday, November 24, 2015, at 7:00 AM to at 8:30 AM

Cable TV Scheduled Outage, October 20, 8-9AM

Submitted on Tuesday, 10/20/2015, at 9:01 AM

Required maintenance will be performed on the cable TV system on Tuesday, October 20, from 8:00AM to 9:00AM.  The channel lineup will not be available during this maintenance.

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Unknown
scheduled maintenance
Tuesday, October 20, 2015, at 9:00 AM
Tuesday, October 20, 2015, at 8:20 AM to at 8:40 AM

ACDATA will be down on 10/15 from 5am to 8:30am

Submitted on Thursday, 10/15/2015, at 5:45 AM

ACDATA will not be available the morning of Oct 15th from 5am to 8:30am.  System updates are being applied at this time.

Unknown
Planned
Thursday, October 15, 2015, at 8:30 AM
Thursday, October 15, 2015, at 5:41 AM to at 8:30 AM

Cable TV planned outage

Submitted on Wednesday, 10/7/2015, at 12:08 PM

The cable TV system will be re-booted by our service provider in an attempt to restore three channels that have been off-line since Monday.  The outage is expected to last about 10 minutes.

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Unknown
system maintenance
Wednesday, October 7, 2015, at 11:15 AM
Wednesday, October 7, 2015, at 11:00 AM to at 11:15 AM

Google Services Unavailable for Many Wireless Users

Submitted on Monday, 9/28/2015, at 12:21 PM

Google services such as googleapps.amherst.edu and YouTube are unavailable to many--but not all--wireless network users on campus. There is nothing wrong with your device. We are working on the problem and hope to have it resolved soon.

This was a problem with Google and it was resolved over the weekend.

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Unknown
Friday, September 25, 2015, at 12:00 PM to Sunday, September 27, 2015, at 12:00 PM

Wireless Systems Upgrade to Affect Connectivity on Monday 7am-7:30am

Submitted on Sunday, 8/30/2015, at 3:16 PM

A wireless systems upgrade will affect wireless network connectivity from 7:00 AM to 7:30 AM. We expect all wireless services to be restored no later than 7:45 AM. Wired network service will be unaffected.

Please contact us at x2526, if you have any questions.

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Unknown
Upgrade
Monday, August 31, 2015, at 7:30 AM
Monday, August 31, 2015, at 6:30 AM to at 8:00 AM

Resolved: August 26 Sporadic Phone Outages

Submitted on Wednesday, 8/26/2015, at 8:30 AM

UPDATE:  We believe all phone service has been restored as of about 8:30AM.  Some central electronics equipment was scrambled, perhaps from the storms that passed through the area last night.

We have received a few reports of dead phones on campus this morning.  We know that some phones are working while others are not. We are working to determine the cause and apologize for the inconvenience.

-- Stephen A. Judycki sajudycki@amherst.edu 413-542-5823
Director, IT Communications Infrastructure, Amherst College

 

 

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Unknown
Wednesday, August 26, 2015, at 7:52 AM to at 8:30 AM

August 20 Scheduled Phone System Outage

Submitted on Thursday, 8/20/2015, at 9:47 PM

There will be a scheduled phone system outage between 7:00PM and 8:00PM on Thursday, August 20.  The outage is necessary to replace a system processor and memory that are believed to be faulty, and responsible for the brief system instability we experienced last month.  

If you are a user of the call forwarding feature:  at the conclusion of the maintenance, or Friday morning, please check the call forwarding on your phone and confirm that it is set appropriately.

If you ever need to report an emergency and 2111 is unavailable, please hang up and dial 911.

Contact:  Steve Judycki 413-542-5823 sajudycki@amherst.edu

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Unknown
critical maintenance
Thursday, August 20, 2015, at 8:00 PM
Thursday, August 20, 2015, at 7:00 PM to at 8:00 PM

Update: August 20 Scheduled Cable TV Outage

Submitted on Thursday, 8/20/2015, at 3:08 PM

The College's cable TV system was upgraded on Thursday, August 20.  As of 3PM, the Guide channel and five local channels are not yet available, but they should become available during the day on Friday, August 21.  

All TVs will have to be reprogrammed after the upgrade in order to discover the revised channel lineup and new viewing locations  If you have any difficulties reprogramming your TV, please let us know at AskIT@amherst.edu.

 

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Unknown
Hardware upgrade
Thursday, August 20, 2015, at 6:00 PM
Thursday, August 20, 2015, at 8:00 AM to at 3:00 PM

Storage02 File Server Unavailable

Submitted on Wednesday, 7/22/2015, at 4:52 PM

An ongoing outage is affecting services offered by Amherst College Information Technology. We are working on the problem and appreciate your patience. The server \\storage02 is undergoing unscheduled maintenance and will be unavailable to users until further notice.  All other file servers are operating normally.

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Unknown
Wednesday, July 22, 2015, at 1:00 PM to at 4:45 PM