IT Service Outage History

Course pages not displaying labs and discussion

Submitted on Friday, 10/31/2014, at 9:19 AM

We are experiencing a problem where the course pages do not list the labs and discussion timings for courses with co-requisites. You can find lab & discussion information in the course scheduler as this problem does not affect the course scheduler.

An ongoing outage is affecting services offered by Amherst College Information Technology. We are working on the problem and appreciate your patience.

Unknown
Course data not available
Wednesday, October 29, 2014, at 10:47 AM to Thursday, October 30, 2014, at 4:08 PM

Outlook Web Access Down

Submitted on Tuesday, 10/21/2014, at 1:32 PM

The web interface (exchange.amherst.edu) to Amherst email is down. We are working on the problem.

386296
Unknown
Tuesday, October 21, 2014, at 11:55 AM to at 1:30 PM

Authentication outage affecting Moodle and the CMS

Submitted on Saturday, 9/13/2014, at 5:41 PM

Earlier this afternoon, beginning at approximately 2:00 PM, a problem with Amherst's main authentication server rendered users unable to log in to or use many campus services including Moodle, the CMS website (MyAmherst), and the AskIT ticket system (E-mail was not affected).  The problem was resolved at around 3:50 PM and all systems and services should be running normally at this time.  IT has identified the underlying cause of the failure and will be taking steps to prevent a recurrence in the future.

386299
386633
Unknown
Saturday, September 13, 2014, at 2:00 PM to at 3:50 PM

Partial Cable TV Outage

Submitted on Friday, 9/12/2014, at 1:55 PM

The cancelled satellite dish relocation in support of the greenway dormitory project has been rescheduled to Thursday, September 11. As announced earlier, the outage will not affect all channels, but it will include TV Japan, the Arabic Channel, and local channels.  Once the channels disappear from the line-up, they will be off-line for approximately two hours.  We expect the outage to take place some time between 2PM and 5PM.

386682
Unknown
Greenway Project Preparation
Thursday, September 11, 2014, at 5:00 PM
Thursday, September 11, 2014, at 3:00 PM to at 5:30 PM

UPDATE: Partial Cable TV Outage CANCELLED

Submitted on Tuesday, 9/9/2014, at 10:27 AM

10:20AM UDATE:  Contractor design issues have forced another postponement of dish relocation.  The partial cable TV outage will be resecheduled.

Satellite dish relocation in support of the greenway dormitory project should be completed today.  The outage will not affect all channels, but it will include TV Japan, the Arabic Channel, and local channels.  Once the channels disappear from the line-up, they will be off-line for approximately two hours.  We expect the outage to begin in the mid to late morning hours.

386682
Unknown
Greenway Project Preparation
Tuesday, September 9, 2014, at 9:05 AM
Tuesday, September 9, 2014, at 9:00 AM to at 9:05 AM

ACDATA Offline

Submitted on Monday, 9/8/2014, at 8:46 AM

An ongoing outage is affecting services offered by Amherst College Information Technology. We are working on the problem and appreciate your patience.

ACDATA is down; we don't expect a long outage.

Unknown
Monday, September 8, 2014, at 8:00 AM to at 8:45 AM

UPDATE: Partial Cable TV Outage

Submitted on Monday, 9/8/2014, at 9:18 AM

Satellite dishes will be moved at about 12:00 noon today to make way for the greenway dormitory project.  The outage will not affect all channels, but it will include TV Japan, local channels and all HD channels.  Once the channels disappear from the line-up, they will be off-line for approximately two hours.

2:30PM UPDATE:  The outage was delayed until 2:00PM.  HD channels are off-line now, but should be restored soon.  Then TV Japan and the Arabic Channel will go off-line for a period lasting from one to two hours.

MONDAY, SEPTEMBER 8 UPDATE:  The cable TV lineup was restored by 4:30PM on Friday, but the dish relocation work was not completed, due to an out-of-box equipment failure.  Contractors are expected to return on Tuesday, September 9.  A Tuesday outage is expected to impact TV Japan, the Arabic Channel and possibly the local channels.

386682
Unknown
Greenway Project Preparation
Friday, September 5, 2014, at 5:00 PM
Friday, September 5, 2014, at 2:00 PM to at 5:00 PM

ACData

Submitted on Wednesday, 9/3/2014, at 12:59 PM

ACData was unexpectedly unavailable and required a server reboot.  

387590
Unknown
A damaged file needed to be repaired.
Wednesday, September 3, 2014, at 11:00 AM to at 12:45 PM

Files Server Maintenance, Thursday, August 21st.

Submitted on Friday, 8/22/2014, at 4:10 PM

As part of ongoing preparations for the start of the new semester, the main file servers (FS001 and FS005, serving the main U: and I: drives on Windows, Userfiles on Macs, as well as the STORAGE server) will be taken down for maintenance tomorrow evening (Thursday, 8/21) from 9:00 PM to 11:00 PM.

Users are advised not to have any documents on these servers open during this period, and to close any documents before leaving at the end of the day on Thursday.

All systems should be back up by 11:00 PM on Thursday night.

Note that this outage is only for the file servers -- all other service including E-mail, Moodle, and the CMS will continue to run normally.

386713
386714
386715
Unknown
system maintenance
Thursday, August 21, 2014, at 11:00 PM
Thursday, August 21, 2014, at 9:00 PM to at 11:00 PM

COMPLETE: Scheduled outage for PON software upgrade

Submitted on Wednesday, 7/30/2014, at 6:32 PM

UPDATE:  This upgrade was completed successfully and the vulnerability has been eliminated.

 

A scheduled outage will affect services offered by Amherst College Information Technology.

On Wednesday, July 30, at 5:00 PM, there will be a loss of network access and phone service at locations served by our passive optical network (PON), while we perform a critical software upgrade to fix the bug responsible for the unscheduled outages on Monday, July 28.  Affected areas include: Johnson Chapel, College Hall, 79 South Pleasant Street, Pratt Field faciltities building, Whalen House, parts of the gym, parts of Keefe Campus Center, parts of the Converse basement, Frost Barker Room, and the new grounds building. 

We appreciate your patience while we address this vulnerability.

-- Stephen A. Judycki   sajudycki@amherst.edu  413-542-5823

    Director, IT Communications Infrastructure, Amherst College

387583
386672
386677
386676
386678
386674
387603
386675
Unknown
Wednesday, July 30, 2014, at 6:00 PM
Wednesday, July 30, 2014, at 5:00 PM to at 6:15 PM