IT Service Outage History

HD cable TV issues

Submitted on Saturday, 1/31/2015, at 6:04 AM

8:30PM: The issue has been resolved and we will continue to monitor HD channels over the weekend.

3:48PM: An unexpected problem with nearly all of our HD channels began a short time ago.  Channels are intermittently freezing and reporting communication problems with the dish. Our vendor will be dispatching a technician, and they are hopeful that the problem can be resolved before the Super Bowl.  The Super Bowl will be broadcast in HD on our Channel 63.2 and in SD on our Channel 4.  We appreciate your patience and apologize for the inconvenience.

386682
Unknown
Friday, January 30, 2015, at 3:58 PM to at 8:30 PM

TV Channels may be Unavailable Due to Channel Displacement

Submitted on Friday, 1/30/2015, at 9:38 AM

In order to accommodate NBC HD on Ch 63.2 for the viewing of Super Bowl through our Cable TV provider, some channels may be unavailable on Friday morning from 8:00am to 9:00am. You may contact us at AskIT@amherst.edu, if you have any questions or concerns.

386682
Unknown
Channel Displacement
Friday, January 30, 2015, at 9:00 AM
Friday, January 30, 2015, at 8:00 AM to at 8:10 AM

RESOLVED: Applicant Password Reset Currently Unavailable

Submitted on Wednesday, 12/31/2014, at 12:07 PM

Update: Wednesday, 12/31/2014, at 11:55 AM

The issue that prevented applicants form resetting their Amherst College password has been resolved. Applicants will receive a message from Admission with more information. 

Update: Monday, 12/29/2014, at 3:38 PM

We are aware of an issue that affects the ability of applicants from resetting their Amherst College password. Please return to this page for more information as we will update it once the password reset option is available again for applicants.

386561
Unknown
Monday, December 29, 2014, at 3:24 PM to Friday, January 2, 2015, at 12:00 AM

Phone system outage--Monday, Dec. 22, 7-8AM

Submitted on Saturday, 12/27/2014, at 7:29 AM

The College’s phone system will be unavailable between 7AM and 8AM on Monday, December 22, while essential maintenance is performed. 

An emergency re-direction service will provide limited inbound calling to Amherst College Police—413-542-2291 for business and 413-542-2111 for emergencies.  In the event that you cannot reach 413-542-2111 from a cell phone during this outage, please dial 911. 

-- Stephen A. Judycki   sajudycki@amherst.edu  413-542-5823
    Director, IT Communications Infrastructure, Amherst College

386672
386673
Unknown
Scheduled maintenance
Monday, December 22, 2014, at 8:00 AM
Monday, December 22, 2014, at 7:00 AM to at 10:00 AM

Resolved: December 8 Phone Outage

Submitted on Monday, 12/8/2014, at 11:43 AM

11:40 Update:  All phone service should be normal at this time.  We had a power bump over the weekend that confused one of our PBX shelves.  That shelf was responsible for dial tone for about 250 phones, but it was also responsible for the first outbound circuit for local, 413 long distance and toll free calls for all office phones on campus.  The particular mix of problems and seemingly sporadic nature of the problems contributed to a difficult situation that was not easily understood without the expertise of our service provider.

*************************************************************************************

10:40 Update:  We continue to have widespread problems, but internal calling should have been restored for all but about 250 phones.  We continue to have sporadic problems with access to various types of outgoing and incoming calls.  We have trouble tickets opened with our local and long distance providers.  Our PBX service provider should have a representative on site within the hour.  More information about status will be shared when it becomes available.  We apologize for the inconvenience and disruption that this outage is causing.

*************************************************************************************************************

An ongoing outage is affecting services offered by Amherst College Information Technology. We are working on the problem and appreciate your patience.

We're experiencing widespread phone problems of an as yet undetermined nature this morning.  More information to follow.

-- Stephen A. Judycki   sajudycki@amherst.edu  413-542-5823
    Director, IT Communications Infrastructure, Amherst College

 

386672
Unknown
Monday, December 8, 2014, at 7:30 AM to at 11:40 AM

Completed planned outage Wed 11/26 6:45-8:30am - KeyServer Maintenance

Submitted on Wednesday, 11/26/2014, at 9:42 AM

The planned outage for maintenance on the KeyServer is completed today Wednesday 11/26/14. The KeyServer maintenance will affect access to select software applications that use KeyClient to check out a license from the College’s license pool. The applications affected include the Adobe Creative Suite versions 3-6, Adobe Acrobat Pro, SnagIt and some academic software. These applications will be unavailable during the outage. We appreciate your patience and will update this notice once the maintenance is completed.

389046
Unknown
planned maintenance
Wednesday, November 26, 2014, at 8:30 AM
Wednesday, November 26, 2014, at 6:45 AM to at 7:58 AM

KeyServer is up and running again.

Submitted on Monday, 11/24/2014, at 4:05 PM

The KeyServer issue is resolved and the KeyServer is now working as expected again.

389046
Unknown
Monday, November 24, 2014, at 3:31 PM to at 4:04 PM

Course pages not displaying labs and discussion

Submitted on Friday, 10/31/2014, at 9:19 AM

We are experiencing a problem where the course pages do not list the labs and discussion timings for courses with co-requisites. You can find lab & discussion information in the course scheduler as this problem does not affect the course scheduler.

An ongoing outage is affecting services offered by Amherst College Information Technology. We are working on the problem and appreciate your patience.

Unknown
Course data not available
Wednesday, October 29, 2014, at 10:47 AM to Thursday, October 30, 2014, at 4:08 PM

Outlook Web Access Down

Submitted on Tuesday, 10/21/2014, at 1:32 PM

The web interface (exchange.amherst.edu) to Amherst email is down. We are working on the problem.

386296
Unknown
Tuesday, October 21, 2014, at 11:55 AM to at 1:30 PM

Authentication outage affecting Moodle and the CMS

Submitted on Saturday, 9/13/2014, at 5:41 PM

Earlier this afternoon, beginning at approximately 2:00 PM, a problem with Amherst's main authentication server rendered users unable to log in to or use many campus services including Moodle, the CMS website (MyAmherst), and the AskIT ticket system (E-mail was not affected).  The problem was resolved at around 3:50 PM and all systems and services should be running normally at this time.  IT has identified the underlying cause of the failure and will be taking steps to prevent a recurrence in the future.

386299
386633
Unknown
Saturday, September 13, 2014, at 2:00 PM to at 3:50 PM