Computers & Mobile Devices

Second-Tier Computers

It is IT policy to reimage and put back into service any College-owned replacement cycle computers that are still in good working order and able to run current operating systems.

We make these computers available to short-term (one-year or less) visiting faculty. If possible and if computer stocks allow, we can also make these computers available to administrative and academic departments that request them. Priority of computer assignments will go to visiting faculty first and assignments for other users will not be guaranteed.

Audience: 
Faculty
Staff
Features and Benefits: 

Unlike lab donation computers, IT fully supports second-tier computers.

Getting Started: 

Please contact the Help Desk to request a second tier computer.

Student Computers

IT does not perform hardware repair on student comptuers. However, the Help Desk does provide diagnostic services and software support for students' computers.

Audience: 
Students
Features and Benefits: 

Services provided for student computers include:

  • Get connected to the Amherst wired and/or wireless networks
  • Access your Amherst email and network resources
  • Install Amherst-provided software as applicable
  • Help with software problems, up to and including operating system reinstalls
  • Back up your important data before you send your computer out for repair
  • Diagnose hardware issues and provide recommendations for repair
  • Diagnose malware or virus infections, assist as possible or provide recommendations for repair or reimage
Getting Started: 

Contact the Help Desk for assistance with your computer by phone at 413-542-2526, walk in at Seeley Mudd first floor or Frost Library A Level, email askit @amherst.edu or fill out on an online help request at https://askit.amherst.edu/ (note you must be logged into the Amherst website to fill out the online help request). 

Check our Hardware Repair page if you need a local repair service.

Computers for Faculty and Staff

Faculty with appointments longer than one year, and full-time and part-time staff positions whose work require computers, are provided with a new computer every four years. Other faculty and staff may be provided with second-tier computers.

Faculty may choose between Macintosh and Windows, laptops and desktops. Other employees will receive Windows desktop computers by default unless their work requires an alternative. Alternative arrangements will be made in consultation with the employee's supervisor.

Faculty are encouraged to use startup funds for the purchase of their first computer. IT will cover the cost of the computer at replacement, which typically takes place in three to four years.

Check the College's current standard configurations for faculty and staff

Retired Faculty

Emeriti who are granted use of office space may retain a college-owned computer with the normal replacement cycle while they continue to have an office space on campus. Emeriti who are not granted office space should discuss their computing needs with IT Support Services. Phone and walk-in support is available for emeriti who need assistance using services provided by Amherst College.

Audience: 
Faculty
Staff
Features and Benefits: 

Installation

An IT Support Services staff member will assist with the setup of the computer assigned. If the computer is in the four-year replacement cycle, the old computer must be retrieved and will be reused for other College needs.

Before installation of a replacement computer, you must back up your files. In addition to the operating system, the computer will come preinstalled with most of the software applications you will need to do your work. Other software is available for download or distribution over the campus network.

Network Access

Faculty and staff offices are wired for Ethernet network access and telephone access. Because your office will probably have a single Ethernet connection, you may need to make special arrangements if you have more than one computer that needs a wired or Ethernet network connection. Many library carrels are also wired for Ethernet and phone service.

Wireless a.k.a. Wi-Fi access is available throughout the campus. If you experience wireless issues in your office, please contact the IT Help Desk and report an issue so we can provide assistance.

Printing

Faculty and staff members normally use department-based network printers and/or Multi-Function Devices (MFDs) which can copy, print, scan and fax as applicable. Public printers are also available to students, faculty and staff in the Seeley Mudd computing center, the library and other locations. Faculty members may request a USB connected desktop printer at department expense.

Printer repair service differs from department to department. Contact your Academic Department Coordinator or administrative computing liason to find out how to get your printer repaired.

College-Supplied Software

Amherst provides access to a variety of standard software. Support for specialized software is generally limited and shared with the academic departments using the software.

If you would like additional software to be made available to your students, please contact Academic Technology Services. The student lab configurations are usually established well in advance of the beginning of the semester.

Viruses and Malware

Anti-malware/antivirus software comes pre-installed on every Amherst computer. We currently provide the anti-virus software called ESET. Upon receipt of the computer assigned to you, and while you are in posession of the computer, you should regularly verify that the anti-malware software is installed and in working order. If you suspect a virus infection or malware, immediately turn off your computer (if you can) and contact the IT Help Desk. See our Virus & Malware: Essential Security information about ESET software, how to install it and how it works, and for detailed computer security information.

Seeking Assistance

To seek assistance with any computer or network issue, please call the IT Help Desk at x2526 or email AskIT@amherst.edu. The person on the Help Desk will make sure your issue is routed to the appropriate IT staff member for resolution.

Lab Donations

The IT deparment makes older computers available to on-campus research labs and other areas for use by faculty and student workers.

Audience: 
Faculty
Features and Benefits: 

The computers come at no cost. However, IT doesn't support or maintain these donated computers. At best we will reimage a computer to its original donated state--or simply replace a malfunctioning system.

Getting Started: 

Contact AskIT at 413-542-2526 or email askit @amherst.edu with lab computers requests.

Personal Mobile Devices

IT provides limited support to personally-owned devices such as smartphones and tablets.

Audience: 
Students
Faculty
Staff
Features and Benefits: 
  • IT will help you connect to the Amherst wireless network (a.k.a. WiFi)
  • IT will support the use of Amherst College email. 
Additional Information: 

College employees can receive discounts on personally-purchased devices from Verizon Wireless, the College's wireless provider.

College-Owned Mobile Devices

Below we provide some useful links for using your Apple iOS devices (e.g. iPad, iPhone, iPod Touch) on campus and with Amherst College network resources.

Audience: 
Faculty
Staff
Resources: 

iOS Devices How to Access Network Resources

Once your device is activated, use the links below to see how to access network resorces.

Donations to Non-Profit Organizations

Many computers that reach the end of their life cycle at Amherst College can still be useful in other settings, so the IT department in conjunction with Amherst's Center for Community Engagement make older computers available free to non-profit organizations.

Audience: 
Others
Features and Benefits: 

Computers are in working order, with a legally licenced operating system.

Getting Started: 

Please contact Eloy Shepard in IT Support Services for more information.

Public Internet Kiosks

Amherst College is committed to providing all students, staff, and guests with access to information wherever they are on campus through the use of public Internet kiosks.

Audience: 
Students
Faculty
Staff
Alumni
Five College Students
Applicants
Others
Getting Started: 

Internet kiosks are located in:

  • Valentine (Lobby and West Wing)
  • Alumni Gym (Cage Balcony Lounge)
  • Campus Center (Schwemms Fireplace Room & Couch Room)
  • Human Resources Office in Converse Hall

No log in required.