An IT Support Services staff member will assist with the setup of the computer assigned. If the computer is in the four-year replacement cycle, the old computer must be retrieved and will be reused for other College needs.
Before installation of a replacement computer, you must back up your files. In addition to the operating system, the computer will come preinstalled with most of the software applications you will need to do your work. Other software is available for download or distribution over the campus network.
Faculty and staff offices are wired for Ethernet network access and telephone access. Because your office will probably have a single Ethernet connection, you may need to make special arrangements if you have more than one computer that needs a wired or Ethernet network connection. Many library carrels are also wired for Ethernet and phone service.
Wireless a.k.a. Wi-Fi access is available throughout the campus. If you experience wireless issues in your office, please contact the IT Help Desk and report an issue so we can provide assistance.
Faculty and staff members normally use department-based network printers and/or Multi-Function Devices (MFDs) which can copy, print, scan and fax as applicable. Public printers are also available to students, faculty and staff in the Seeley Mudd computing center, the library and other locations. Faculty members may request a USB connected desktop printer at department expense.
Printer repair service differs from department to department. Contact your Academic Department Coordinator or administrative computing liason to find out how to get your printer repaired.
Amherst provides access to a variety of standard software. Support for specialized software is generally limited and shared with the academic departments using the software.
If you would like additional software to be made available to your students, please contact Academic Technology Services. The student lab configurations are usually established well in advance of the beginning of the semester.
Viruses and Malware
Anti-malware/antivirus software comes pre-installed on every Amherst computer. We currently provide the anti-virus software called ESET. Upon receipt of the computer assigned to you, and while you are in posession of the computer, you should regularly verify that the anti-malware software is installed and in working order. If you suspect a virus infection or malware, immediately turn off your computer (if you can) and contact the IT Help Desk. See our Virus & Malware: Essential Security information about ESET software, how to install it and how it works, and for detailed computer security information.
To seek assistance with any computer or network issue, please call the IT Help Desk at x2526 or email AskIT@amherst.edu. The person on the Help Desk will make sure your issue is routed to the appropriate IT staff member for resolution.