IT Services

Ask IT

Description

Ask IT provides several ways to contact the IT Service Desk, which provides general technology support to the College. Our location is the Seeley Mudd building, first floor.

Using Ask IT:

  • webform (AskIT)
  • email (AskIT@amherst.edu)
  • phone (x2526, (413) 542-2526)
  • walk-in (Seeley Mudd, first floor, when Help Desk is open)

Emergency help requests from classes in session have first priority over all other help requests that IT receives. For urgent classroom multimedia support issues contact Classroom Technology Support:

Features and Benefits

Features and Benefits: 

Hours

The Help Desk is open seven days per week when classes are in session. It is closed during College holidays and may close for other official College closures such as emergencies and servere weather.

If you have a computer issue outside the Help Desk hours, please use the Web Form or send an email to AskIT@amherst.edu. You will receive a response to your question as soon as possible when the Help Desk reopens.

Help Desk, Classes In Session (includes exam periods):

Full Support:
Monday - Friday, 8:30 AM to 4:30 PM

Limited Support:
Monday - Thursday, 4:30 PM to midnight
Friday, 4:30 PM to 9:00 PM
Saturday, 10:00 AM to 9:00 PM
Sunday, 10:00 AM to midnight

Help Desk, Classes Not In Session (includes vacations, summers, and Interterm):

Full Support:
Monday - Friday, 8:00 AM to 4:30 PM

Closed:
College Holidays
Weekends
As required for emergencies or severe weather

 

Requirements

Requirements: 

You have to be a member of the Amherst College community in order to take advantage of Help Desk services. Note that with the exception of student computers, the Help Desk does not support personally-owned computers. Support for personally-owned mobile devices is limited.

Additional Information

Audience

Audience: 
Students
Faculty
Staff
Alumni
Five College Students
Applicants
Others

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