Ask IT: Your Main Contact to IT Support

Description

AskIT provides several ways to contact the IT Service Desk, which provides general technology support to the College.

Contact us through AskIT:

Call the Help Desk:

  • phone: x2526, 413-542-2526
    Please leave a message if you phone outside of our phone support hours or if we don't answer during our phone support hours as we likely are enaged helping another person.
    Our GoogleVoice system will transcribe your message and automatically create an AskIT request from it.
    We will respond to your request as soon as we are available to do so. Please note that sometimes the auto transcription makes errors and allowance should be made for that.

You can also visit us:

  • Seeley Mudd, first floor, when the IT Help Desk is open

    Please use our scheduling system to assure someone is available to assist you using the link below. You must be approved to be on campus enter campus buildings. You will need your ID card to enter the building.


Contact Classroom Technology Support

Emergency help requests from classes in session have first priority over all other help requests that IT receives. For urgent classroom multimedia support issues contact Classroom Technology Support:

  • phone: x5069,  413-542-5069 (to be used for classroom emergencies only)
  • for non-emergency questions email (AskIT@amherst.edu)
 
 
 
 
 
 
 
 
 

Features and Benefits

Features and Benefits: 

Hours

The Help Desk is closed during college holidays and may close for other official college closures such as emergencies and servere weather.

If classes are held on a college holiday, the Help Desk may be open for phone and online support but will be closed to in person walk-in and scheduled appointments.

If you have a computer issue outside the Help Desk hours, please use the AskIT request Web Form or send an email to AskIT@amherst.edu. You will receive a response to your question as soon as possible when the Help Desk reopens.

Help Desk, Classes In Session (includes exam periods):

Full Support:
Monday - Friday, 9:00 AM to 5:00 PM

Closed for walk-in and scheduled appointment support:
College Holidays
Weekends
As required for emergencies or severe weather

Help Desk, Classes Not In Session (includes vacations, summers, and Interterm):

Full Support:
Monday - Friday, 9:00 AM to 4:30 PM

Closed:
College Holidays
Weekends
As required for emergencies or severe weather

 

 
 
 
 
 
 
 
 
 
 

Requirements

Requirements: 

You have to be a member of the Amherst College community in order to take advantage of Help Desk services. Note that with the exception of students' computers and devices, the Help Desk does not support personally-owned computers and devices.

 
 
 
 
 
 
 
 
 

Getting Started

Getting Started: 

 

 
 
 
 
 
 
 
 
 

Resources

Resources: 

 

 
 
 
 
 
 
 
 
 

Additional Information

Audience

Audience: 
Students
Faculty
Staff
Alumni
Five College Students
Applicants
Others

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