On behalf of the Information Technology (IT) department, welcome. Below you will find information to help you begin using IT resources and services at Amherst College.
For additional information please browse the IT website, search for IT information using the Amherst website Search above, or contact the IT Help Desk at 413-542-2526 or AskIT @amherst.edu.
As a member of the Amherst College community you must abide by the college's Electronic Resources Acceptable Use Policy (AUP). You also must do your part to protect Amherst information and comply with the Information Security Policy. This includes never sharing your Amherst password with anyone, keeping your computers and devices secured when not in use, and taking appropriate care when dealing with sensitive College data. You should review other IT policies as applicable, such as the policy that covers use of public IT facilities.
- Electronic Resources Acceptable Use Policy
- Information Security Policy
- Other IT Policies & Procedures
- New faculty accounts are created soon after offers are accepted. New faculty will receive an email from IT Support Services with information about their account and password.
- New faculty who are eligible for replacement-cycle computers should review the available computer model choices and make a selection.
- Departments must work with IT Support Services to select and provide computer equipment for new staff. The supervisor should contact the IT Help Desk to begin the process and allow at least one week in advance of the employee start date to allow time for equpment to be prepared.
When you arrive on campus you may need to do the following to get access to various resources:
- Visit Human Resources to complete your employment paperwork and receive your ID card request form.
- Take your ID card request form to the Dining Services office in the basement of Valentine Hall where staff will take your picture and create your card.
- All new employees are required to complete New Employee Computer Security Training soon after starting work at the college. You will receive an email instructing you about how to take the training.
Check Your Email
Your Amherst email address will be firstname.lastname@example.org. If you work for other entities such as Five Colleges, your email address will reflect that and will be @fivecolleges.edu instead.
To access your Amherst email from off-campus, use Web Mail (the Outlook Web App or OWA). Web Mail allows you to access your email from any computer with a web browser and Internet access. To use Web Mail, go to https://mail.amherst.edu and, when prompted, log in with your Amherst username and password.
Your College-owned computer(s) will be set up so you can access Amherst email and department network printers as applicable. We can also help you access your email using mobile devices if you wish to do so. See our Email & Calendaring service description webpage for detailed informations and links to instructions.
Access to Electronic Resources From Off-campus
The IT department supports off-campus access to a variety of resources on the Amherst network. You can read your email, get to your personal Userfile (U: drive) network storage and other network storage spaces and your web space, access restricted library databases, run license-restricted software on your College computer, and, if you have proper authorization, access the Colleague administrative database systems by using Amherst VPN - a virtual private network connection.
Using Network storage Shares
Your account provides access to secure personal network storage space for your documents (known as your Userfiles or U: drive), and--in administrative offices--your department network storage (known as your department network share, department shared drive or I: drive). Some departments have multiple network shares for different purposes, such as image storage, financial data storage, etc. There are also Windows and Macintosh software servers from which you can install many software programs onto your College computer.
Checking Your Voicemail
Your Campus phone will have voicemail/integrated messaging, and the number will be the same as the last four digits of your office telephone extension. A temporary password and instructions for using voicemail, along with information about phone service, voicemail, and emergency notification, will be provided to you via email shortly after your start date by the Telecommunications and Networking Group.
Computer Discounts and Loans
- Verizon Wireless Employee Discount
- Microsoft Software - Windows Operating System
- Microsoft Office 365 Pro Plus Software
- Adobe Creative Cloud Software
- Antivirus/Anti-malware Software for Employees
- Educational Discounts for Computer Purchases
- Loans for Computer Device Purchases
Resources for Teaching and Research
New faculty members should contact the Academic Technology Services department to learn about support for curricular applications and about course websites.
The Registrar maintains password-protected access to class lists and advisee information through AC Data, and to a Faculty web page with information and announcements, e.g. online grading instructions.
How to Get Help
- IT Help Desk – 413-542-2526
- Classroom Tech Support - 413-542-5069
- Telephone and Voicemail support – 413-542-2410
After hours, you can use the Help Request Form.