IT Services

Help Desk

Description

The Help Desk is your first point of contact for technology support at the college. We provide general technology support to the College. Our location is the Seeley Mudd building, first floor.

Contact the Help Desk:

Features and Benefits

Features and Benefits: 

Hours

The Help Desk is open seven days per week when classes are in session. It is closed during College holidays and for other official College closures such as emergencies and servere weather.

If you have a computer issue outside the Help Desk hours, please use the online Help Request Form or send email to helpdesk@amherst.edu. You will receive a response to your question as soon as possible when the Help Desk reopens.

Help Desk, Classes In Session (includes exam periods):

Full Support:
Monday - Friday, 8:00 AM to 4:30 PM

Limited Support:
Monday - Thursday, 4:30 PM to midnight
Friday, 4:30 PM to 9:00 PM
Saturday, 10:00 AM to 9:00 PM
Sunday, 10:00 AM to midnight

Help Desk, Classes Not In Session (includes vacations, summers, and Interterm):

Full Support:
Monday - Friday, 8:00 AM to 4:30 PM

Closed:
College Holidays
Weekends

 

Requirements

Requirements: 

You have to be a member of the Amherst College community in order to take advantage of Help Desk services. Note that with the exception of student computers, the Help Desk does not support personally-owned computers. Support for personally-owned mobile devices is limited.

Additional Information

Audience

Audience: 
Students
Faculty
Staff
Alumni
Five College Students
Applicants
Others

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