IT Services

Email Protection

Description

The IT Systems & Network Group (SNG) perform spam monitoring and filtering for Amherst email mailboxes. When it is found that an Amherst or Five College email account is spamming, the IT Help Desk will notify the user and ask him or her to change their password.

Even with spam/nuisance email monitoring, some spam and problematic emails get through. To help with this issue, IT offers an anti-spam email protection service called ExBlock. Exblock is an application created by the Amherst IT department to help deal with spam and unwanted or nuisance email messages.

Getting Started

Getting Started: 

To use ExBlock:

  1. First contact the IT Help Desk and request the ExBlock service. 
  2. Once you receive confirmation that you can use ExBlock, create a folder in your email program Mailbox and name the folder exblock.
    Note: The exblock folder must not be a sub-folder of any other folders, for example it must not be a sub-folder of your Inbox. Make sure you create the exblock folder as a folder of your Mailbox and not as a sub-folder of any other folders.
  3. When you get a spam email message, move the message to the exblock folder in your Mailbox. The action of placing the spam email message in the exblock folder will then block the sender of that message from being able to send any further messages to Amherst email accounts. 
  4. If you find that someone wants to email you for legitimate reasons and is unable to do so, contact the IT Help Desk. Sometimes legitimate senders end up on the ExBlock list.

Related Knowledge Base Articles

Audience

Audience: 
Faculty
Staff

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