Remote support allows an ITSS staff member to view and control your Amherst computer remotely. This is a great help in troubleshooting problems over the phone.
Lets an ITSS staff member work collaboratively with you to diagnose and solve problems on your computer.
ITSS staff members may request a remote support session during troubleshooting. You can also ask for a remote session when you call the help desk or an ITSS staff member directly.