I  manage the Information Technology (IT) Support Services department at Amherst College. I am compelled by the ongoing changes in technology, problem solving, and teaching people. The opportunity to be part of a team of talented and hard-working staff is an added bonus.

Department responsibilities:

  • IT Help Desk, the first point of contact for assistance with IT services
  • Desktop computer and printer replacement cycles
  • Management of and support for College employee iPhones and iPads
  • Public printing facilities
  • Software licensing and distribution
  • Support, training and documentation for using core desktop software and creating content for the college website
  • Information security training
  • Administration of IT campus-wide services (Listserv, KeyServer, Dell KACE, JAMF Casper, Pharos).
  • Interface between the campus community and IT
 Department projects:
  • Assessment of department functions and re-alignment of responsibilities to reflect our two primary functions--customer facing service and systems that support that work
  • Introduction of IT service management (ITSM) concepts and practice to the IT help desk
  • IT website redesign project, with primary responsibility for content; implementation of a knowledgebase within the IT website to provide easier access to documentation
  • Installation of ID card readers and touchscreens on public printers so users can go to any printer, authenticate with their ID cards, and then choose jobs to print using a touchscreen
  • Implementation of mobile printing to public printers, with release using ID cards and touchscreens
  • Use of a kanban board to manage life cycle of all computers we handle

Personal focus:

  • Agile project management
  • Realignment of staff responsibilities

My professional interests include women in technology leadership, leading teams, behavioral styles at work, and managing through change. I have organized a series of programs addressing these topics for the Northeast Regional Computing Group. I am a graduate of the EDUCAUSE Management and Leadership Institutes.

B.S. in Biology, 1970, University of California at Riverside

1975-77  - Lab Instructor, Lincoln College, Canterbury, New Zealand
1984-98  - Computer User Support Specialist and Budget Manager, Amherst College
1996-99  - Web Manager, Amherst College
1998-present  - Director, Desktop Computing Services, Amherst College