I manage the Information Technology (IT) Support Services department at Amherst College. I am compelled by the ongoing changes in technology, problem solving, and teaching people. The opportunity to be part of a team of talented and hard-working staff is an added bonus.
- IT Help Desk, the first point of contact for assistance with IT services
- Desktop computer and printer replacement cycles
- Management of and support for College employee iPhones and iPads
- Public printing facilities
- Software licensing and distribution
- Support, training and documentation for using core desktop software and creating content for the college website
- Information security training
- Administration of IT campus-wide services (Listserv, KeyServer, Dell KACE, JAMF Casper, Pharos).
- Interface between the campus community and IT
- Assessment of department functions and re-alignment of responsibilities to reflect our two primary functions--customer facing service and systems that support that work
- Introduction of IT service management (ITSM) concepts and practice to the IT help desk
- IT website redesign project, with primary responsibility for content; implementation of a knowledgebase within the IT website to provide easier access to documentation
- Installation of ID card readers and touchscreens on public printers so users can go to any printer, authenticate with their ID cards, and then choose jobs to print using a touchscreen
- Implementation of mobile printing to public printers, with release using ID cards and touchscreens
- Use of a kanban board to manage life cycle of all computers we handle
- Agile project management
- Realignment of staff responsibilities
My professional interests include women in technology leadership, leading teams, behavioral styles at work, and managing through change. I have organized a series of programs addressing these topics for the Northeast Regional Computing Group. I am a graduate of the EDUCAUSE Management and Leadership Institutes.
B.S. in Biology, 1970, University of California at Riverside