Help Services

Ask IT: Your Main Contact to IT Support

AskIT provides several ways to contact the IT Service Desk, which provides general technology support to the College.

Contact us through AskIT:

Call the Help Desk:

  • phone: x2526, 413-542-2526

You can also visit us:

  • Seeley Mudd, first floor, when Help Desk is open.
  • Frost A-Level, when classes are in session during the Academic Year for student and faculty support.

Contact Classroom Technology Support

Emergency help requests from classes in session have first priority over all other help requests that IT receives. For urgent classroom multimedia support issues contact Classroom Technology Support:

  • phone: x5069,  413-542-5069 (to be used for classroom emergencies only)
  • for non-emergency questions email (AskIT@amherst.edu)

Phone & Voicemail Support

Call IT Infrastructure & Communications at extension 2410 (413 542-2410) or email ITCI @ amherst.edu if you have any problems with campus phone service or voicemail.

You can also contact the Help Desk at extension 2526 (413 542-2526) or email AskIT @ amherst.edu and as needed your question or issue will be forwarded to the Infrastructure & Communications group.

Gartner Research

Gartner, Inc. is the world's leading Information Technology (IT) research and advisory company and works to research, analyze and interpret the business of IT.

Amherst IT Remote Support

Remote support allows an ITSS staff member to view and control your Amherst computer remotely. This is a great help in troubleshooting problems over the phone.

Multimedia Services Classroom Technology Support

For immediate response and assistance for problems with classroom technology, phone extension 5069 (413 542-5069). Emergency help requests from classes in session have first priority over all other help requests that IT receives. For questions or requests, email multimedia-l @ listserv.amherst.edu.