Help Services

Ask IT

AskIT provides several ways to contact the IT Service Desk, which provides general technology support to the College.

Contact us through AskIT:

Call the Help Desk:

  • phone: x2526, 413-542-2526

You can also visit us:

  • Seeley Mudd, first floor, when Help Desk is open.
  • Frost A-Level, when classes are in session during the Academic Year for student and faculty support.

Contact Classroom Technology Support

Emergency help requests from classes in session have first priority over all other help requests that IT receives. For urgent classroom multimedia support issues contact Classroom Technology Support:

  • phone: x5069,  413-542-5069 (to be used for classroom emergencies only)
  • for non-emergency questions email (AskIT@amherst.edu)
Audience: 
Students
Faculty
Staff
Alumni
Five College Students
Applicants
Others
Features and Benefits: 

Hours

The Help Desk is open seven days per week when classes are in session. It is closed during College holidays and may close for other official College closures such as emergencies and servere weather.

If you have a computer issue outside the Help Desk hours, please use the Web Form or send an email to AskIT@amherst.edu. You will receive a response to your question as soon as possible when the Help Desk reopens.

Help Desk, Classes In Session (includes exam periods):

Full Support:
Monday - Friday, 8:30 AM to 4:30 PM

Limited Support:
Monday - Thursday, 4:30 PM to midnight
Friday, 4:30 PM to 9:00 PM
Saturday, 10:00 AM to 9:00 PM
Sunday, 10:00 AM to midnight

Help Desk, Classes Not In Session (includes vacations, summers, and Interterm):

Full Support:
Monday - Friday, 8:00 AM to 4:30 PM

Closed:
College Holidays
Weekends
As required for emergencies or severe weather

 

Requirements: 

You have to be a member of the Amherst College community in order to take advantage of Help Desk services. Note that with the exception of student computers, the Help Desk does not support personally-owned computers. Support for personally-owned mobile devices is limited.

Gartner Research

Gartner, Inc. is the world's leading Information Technology (IT) research and advisory company and works to research, analyze and interpret the business of IT.

Audience: 
Students
Faculty
Staff
Features and Benefits: 

With Amherst’s campus subscription, students and employees (staff and faculty) can use Gartner.com to access Gartner Research online and use Gartner Alerts to keep up with IT topics of interest.

Requirements: 

Access to Garnter Research and Alerts through the Amherst portal is available to Amherst College students and current employees (faculty and staff).

Getting Started: 

Log in to Gartner.COM VIA AMHERST COLLEGE PORTAL

 

  • Log In
    • Click the log in link above, log in with your Amherst credentials.
      You can only log in using the Amherst College portal link above, not via the www.gartner.com home page.
      Note:
      If you are already logged into the Amherst website or other Amherst network resource and click our Gartner Research portal link, you may get logged into Gartner Research automatically. You can tell if you are logged in if you see a greeting with your name (e.g., Hi, Yourfirstname) in the top center of the Gartner home page in your browser.
  • Search for topics you're interested in.

  • Use Alerts if you want to be notified when there is new research on specific topcis of interest to you.

  • When you're finished, make sure to log out. Once logged out, to log back in you must use the portal link provided above. You cannot log back in from the gartner.com home page.

  • To make it easy to log back in to gartner.com:
    • Bookmark or make a favorite of this webpage in your browser to easily get back to the gartner.com portal link. If you're not sure how to bookmark or favorite a website address, use your browser Help feature.
      Note:
      Once you log in, because of the website security set-up, you cannot bookmark anything on gartner.com. Use the Alerts feature and options with gartner.com to keep track of content you follow.
      OR
    • Make a desktop shortcut of a link to this webpage. To make a desktop shortcut, hover the cursor over the symbol (found just to the right of the back or forward arrow) in the browser web address bar area. Depending on your browser the symbol may be the letter A, a globe, a padlock or other. Drag the symbol out to your desktop to create a shortcut to this webpage.
Resources: 

Amherst IT Remote Support

Remote support allows an ITSS staff member to view and control your Amherst computer remotely. This is a great help in troubleshooting problems over the phone.

Audience: 
Faculty
Staff
Features and Benefits: 

Lets an ITSS staff member work collaboratively with you to diagnose and solve problems on your computer.

Getting Started: 

ITSS staff members may request a remote support session during troubleshooting. You can also ask for a remote session when you call the help desk or an ITSS staff member directly.

Multimedia Services Classroom Technology Support

For immediate response and assistance for problems with classroom technology, phone extension 5069 (413 542-5069). Emergency help requests from classes in session have first priority over all other help requests that IT receives. For questions or requests, email multimedia-l @ listserv.amherst.edu.

Audience: 
Faculty
Features and Benefits: 

Your call will be seen by all members of the classroom tech support team, ensuring the fastest response possible.

Phone & Voicemail Support

Call IT Infrastructure & Communications at extension 2410 (413 542-2410) or email tng @ amherst.edu if you have any problems with campus phone service or voicemail.

You can also contact the Help Desk at extension 2526 (413 542-2526) or email helpdesk @ amherst.edu and as needed your question or issue will be forwarded to the Infrastructure & Communications group.

Audience: 
Faculty
Staff
Resources: 

Learn more about phone and voicemail services: