Help Services

Ask IT: Your Main Contact to IT Support

AskIT provides several ways to contact the IT Service Desk, which provides general technology support to the College.

Contact us through AskIT:

Call the Help Desk:

  • phone: x2526, 413-542-2526
    Please leave a message if you phone outside of our phone support hours or if we don't answer during our phone support hours as we likely are enaged helping another person.
    Our GoogleVoice system will transcribe your message and automatically create an AskIT request from it.
    We will respond to your request as soon as we are available to do so. Please note that sometimes the auto transcription makes errors and allowance should be made for that.

You can also visit us:

Looking for immediate solutions?

Contact Classroom Technology Support

Emergency help requests from classes in session have first priority over all other help requests that IT receives. For urgent classroom multimedia support issues contact Classroom Technology Support:

  • phone: x5069,  413-542-5069 (to be used for classroom emergencies only)
  • for non-emergency questions email (AskIT@amherst.edu)

Multimedia Services Classroom Technology Support

For immediate response and assistance for problems with classroom technology, phone extension 5069 (413 542-5069). Emergency help requests from classes in session have first priority over all other help requests that IT receives. 

Phone & Voicemail Support

Call IT Infrastructure & Communications at extension 2410 (413 542-2410) or email ITCI @ amherst.edu if you have any problems with campus phone service or voicemail.

You can also contact the Help Desk at extension 2526 (413 542-2526) or email AskIT @ amherst.edu and as needed your question or issue will be forwarded to the Infrastructure & Communications group.

Amherst IT Remote Support

Remote support allows an ITSS staff member to view and control your Amherst computer remotely. This is a great help in troubleshooting problems over the phone.