Remote support allows an ITSS staff member to view and control your Amherst computer remotely. This is a great help in troubleshooting problems over the phone.
Features and Benefits
Lets an ITSS staff member work collaboratively with you to diagnose and solve problems on your computer.
ITSS staff members may request a remote support session during troubleshooting. You can also ask for a remote session when you call the help desk or an ITSS staff member directly.